Doorperson

Crown Resorts; Sydney; On-site; AUD 48,000 - 58,000; Full time

Benefits offered by this job

Uniform provided

Staff meals

Discounts across Crown hotels/rest aur

Coaching and development opportunities

Career progression opportunities

Job summary

Crown Sydney is seeking a Guest Arrival Attendant (Doorperson) to welcome guests and manage the hotel driveway with a premium service mindset. This full-time position supports Bell Services/Valet teams, ensuring seamless arrivals, departures and guest experiences at our luxury hotel.

Ideal candidates bring high-end customer service experience, strong communication skills and the ability to stay calm under pressure in a fast-paced setting.

Qualifications

• NSW driver licence required; international licences must be transferred to NSW.
• Experience delivering high-end customer service in fast-paced environments.
• Excellent communication, calm under pressure and a can-do attitude.
• Able to work a 24/7 rotating roster; strong teamwork and autonomy.
• Working Holiday Visa holders are encouraged to apply.

Responsibilities

• Manage driveway traffic to ensure safe, efficient arrivals and departures.
• Assist Bell Services/Valet with guest arrivals, departures and luggage/vehicle coordination.
• Provide exceptional service to all guests, including VIPs, with discretion.
• Multitask during peak periods while maintaining product knowledge and directions.
• Collaborate with the team to support smooth hotel operations at Crown Sydney.

Skills

Driver license

Vehicle handling

Customer service

Communication

Teamwork

Autonomy

Roster flexibility

Visa eligibility

Job description

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

We’reseekingenthusiastic and customer-service focused individuals to join our Crown Sydney team as aGuest Arrival Attendant (internally known as Doorperson).This is a full-timerole that will see you providing exceptional customer service experiences for a variety of guests and visitors toSydney’s most luxurious hotel whist managing the flow of traffic into the hotel driveway.

As a senior team member,you’llwork collaboratively with the Bell Services/Valet Attendants toextend a warm welcome upon guest arrival and a fond farewell as theydepart.You’llalsoplay a key part in ensuring smooth operations, particularly during busy periods such as promotions and peak trade.

What you’ll do:

• Manage driveway traffic flow to keep arrivals and departures safe and efficient
• Support Bell Services/Valet with guest arrivals, departures, luggage and vehicle coordination
• Deliver exceptional service to all guests, including VIPs, with discretion and professionalism
• Multitask confidently during peak periods and high guest volume
• Maintain strong local/product knowledge to answer guest questions and provide directions

What you’ll need:

• A full NSW driver licence (international licence holders must transfer to an NSW driver licence)
• Confidence driving/parking a range of vehicles (auto and/or manual)
• Ability to work across a 24/7 rotating roster
• Experience in delivering high-end customer service (hotel/fast-paced environment ideal)
• Strong communication skills and the ability to stay calm under pressure
• A “jump in and help” attitude with strong teamwork + autonomy
• Working Holiday Visa holders are encouraged to apply

What we offer you:

• A full-time role in an internationally recognised luxury hotel & integrated resort
• A uniform tailored to your measurements, laundered for each shift
• Complimentary staff meals (hot foods, salad + sandwich bar, fruits & pastries)
• Discounts across Crown hotels and restaurants Australia-wide
• Ongoing coaching, training and professional development opportunities
• On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.