Butler

Crown Resorts; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Complimentary meals at on-site staff餐厅

Accommodation discounts

Group recognition program

Job summary

Crown Towers Sydney is seeking an exceptional hospitality professional to join as a full-time Butler. Based in Sydney's most luxurious property, you will deliver elevated service that exceeds expectations for VIP guests and One Barangaroo residents.

You will be meticulous, detail-oriented and passionate about bespoke guest experiences, while coordinating F&B and events and collaborating with Front Office, Concierge and other teams.

Qualifications

• Experience in a premium or luxury venue is required.
• Ability to tailor bespoke guest experiences for VIPs.
• Strong stakeholder and customer relations skills; quick rapport building.

Responsibilities

• Main point of contact for all VIP guests and residents during their stay.
• Provide tailored and personalised services for our guests and VIPs.
• Plan and coordinate F&B services and on-property events; manage special requests.

Skills

VIP guest service

Luxury hospitality

Stakeholder relations

Time management

Communication skills

RSA certificate

Job description

Better begins here

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Crown Towers Sydney is looking for an exceptional hospitality professional to join as a full-time Butler. Working in Sydney's most luxurious property, you'll deliver elevated levels of service that exceed all expectations for our VIP & Villa guests, as well as our on-site residents of One Barangaroo. We're looking for someone who is meticulously detail-oriented and is passionate about providing bespoke guest and resident experiences that are second-to-none.

You’ll be:

• The main point of contact for all VIP guests and residents during their stay
• Providing tailored and personalised services for our guests and VIPs
• Anticipating, managing and fulfilling individual needs and requirements
• Ensuring the Villas are well maintained and presented for guests, including special requests, preferences and arrangements are efficiently managed
• Planning and coordinating F&B services, as well as offering the facilities and events available on-property
• Partnering with key stakeholders, including Front Office, Concierge, VIP Gaming, F&B, Maintenance, Security, etc

You’ll bring:

• Demonstrated experience in a similar role at a premium or luxury venue
• Ability to provide tailored and bespoke customer experiences to VIP clients
• Exceptional stakeholder and customers relations skills, with ability to build rapport quickly
• Ability to use technology and be adaptable to different software applications
• Strong time management, organisational and communication skills
• A current RSA certificate (or be willing to obtain prior to commencement)
• Able to work across a 24/7 roster when required

What we offer you:

• Opportunity to elevate your career in Sydney's most luxurious integrated resort
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• Chance to take part and be rewarded in Crown's group-wide recognition and awards program
• Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees
• Access to discounts with our corporate partners - including tickets to events, performances and more

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.