Donor Relations & Marketing Coordinator

Ronald McDonald House Charities; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Meals & entertainment card

Gym membership discounts

EAP Sonder

Career growth opportunities

Professional development

Conferences

Job summary

Ronald McDonald House Charities – Westmead NSW is seeking an administrative, marketing and supporter care assistant to support the Fundraising & Partnerships team. You will help manage day-to-day social media, assist with website updates, email campaigns, donor communications and maintain records.

The role offers collaboration across campaigns and events, with experience using Salesforce, Campaign Monitor, Canva and Meta Business Suite desirable.

Qualifications

• Minimum 2 years' experience in an administration, customer service, fundraising, marketing or communications environment.
• Strong written and verbal communication skills.
• Experience managing social media channels and digital content.
• Excellent organisational skills and the ability to manage competing priorities.
• Proficiency in Microsoft Office applications.
• Strong customer service and stakeholder engagement skills.
• Collaborative attitude and willingness to support a broad range of team activities.
• Experience in the not-for-profit sector (desirable).
• Experience using Salesforce or a similar CRM platform (desirable).
• Experience using Campaign Monitor, Canva and Meta Business Suite (desirable).
• Experience supporting fundraising, events, partnerships, marketing or communications activities (desirable).

Responsibilities

• Manage day-to-day social media content, scheduling, publishing and community engagement.
• Assist with updates across digital platforms, including the website, Funraisin, social media channels and internal digital screens.
• Provide excellent customer service and supporter care via inbound and outbound phone calls, shared email inboxes and donor visits.
• Assist with the creation and distribution of email communications and newsletters through Campaign Monitor.
• Help maintain, update and create marketing collateral and resources.
• Support the Marketing & Communications team as needed, including during campaign periods, such as McHappy Day.
• Assist with grant administration, reporting and research activities.
• Provide practical administrative support that helps the Fundraising, Partnerships and Marketing & Communications teams work effectively.
• Maintain accurate donor, fundraising, corporate and partnership records in Salesforce, safeguarding data integrity across Salesforce, Campaign Monitor and other fundraising platforms.

Skills

Social media management

Communication skills

Organisational skills

Microsoft Office

Customer service

Stakeholder engagement

Team collaboration

Not-for-profit experience

Salesforce experience

Campaign Monitor/Canva/Meta

Tools

Salesforce

Campaign Monitor

Canva

Meta Business Suite

Job description

Ronald McDonald House Charities – Westmead NSW is seeking an administrative, marketing and supporter care assistant to support the Fundraising & Partnerships team. You will help manage day-to-day social media, assist with website updates, email campaigns, donor communications and maintain records.

The role offers collaboration across campaigns and events, with experience using Salesforce, Campaign Monitor, Canva and Meta Business Suite desirable.