Hybrid Community Fundraising & Donor Care Coordinator

SANE Australia; Melbourne; Híbrido; AUD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work environment

Salary packaging up to $18,550 peryear

Cultural leave

Resumo da oferta

SANE Australia in Melbourne is seeking a dedicated donor and community fundraising coordinator to strengthen supporter engagement, handle enquiries, and ensure accurate receipts and timely donations. You will work with the Fundraising Growth Strategy to grow income and nurture relationships across online and offline channels.

This role requires experience in CRM systems (Salesforce desirable), data integrity, and delivering excellent customer service by phone and email.

Qualificações

• At least 2 years fundraising or supporter care experience.
• Relevant experience working in a data processing and supporter / customer care role.
• Demonstrated experience with CRM database management, possess proven technical skills (Salesforce desirable) processing transactions, setting up campaigns and reporting.
• Excellent customer service skills with an authentic and empathetic phone manner and can-do attitude.
• Strong problem-solving capability with the ability to investigate issues, identify root causes and implement practical solutions.
• Ability to effectively manage competing priorities and move between detailed analytical work, fundraising administration, supporter enquiries and community fundraising activities.
• Experience utilising and editing donation and communication platforms including but not limited to Raisely, Grassroots and Campaign Monitor.

Responsabilidades

• Respond to community fundraising enquiries and support the set-up, administration and oversight of community fundraising activities.
• Research and identify community fundraising opportunities through sporting clubs and other community organisations, and proactively undertake outreach to grow community fundraising income.
• Maintain and update the community fundraising portal on Raisely.
• Manage and monitor shared inboxes to ensure timely and appropriate responses to enquiries and complaints.
• Collect SANE mail once a week from Australia Post box.
• Coordinate donor engagement and customer care activities, including welcome and thank-you calls, to support donor retention.
• Maintain data quality, integrity, and compliance standards across fundraising systems and databases.
• Working with the Fundraising team to review and test Salesforce successive development phases.

Conhecimentos

Fundraising

Supporter care

CRM management

Salesforce

Customer service

Data processing

Donations platforms

Ferramentas

Raisely

Grassroots

Campaign Monitor

Descrição da oferta de emprego

SANE Australia in Melbourne is seeking a dedicated donor and community fundraising coordinator to strengthen supporter engagement, handle enquiries, and ensure accurate receipts and timely donations. You will work with the Fundraising Growth Strategy to grow income and nurture relationships across online and offline channels.

This role requires experience in CRM systems (Salesforce desirable), data integrity, and delivering excellent customer service by phone and email.