Supporter Care & Donations Coordinator

MS Plus; Sydney; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Salary packaging

Office-based role in Lidcombe

Learning & Development opportunities

Employee assistance program

Birthday leave and parental leave

Gym membership benefits

Free on-site parking

Discounted Private Health Insurance

Job summary

MS Plus is seeking a dedicated Supporter Services Coordinator to deliver accurate donation processing, donor administration and CRM maintenance. You will be the first point of contact for supporters, ensuring courteous, efficient service and compliant handling of data.

In this full-time, office-based role in Lidcombe, NSW you’ll work with the fundraising team to support campaigns, maintain records and uphold privacy and ethical standards. A strong attention to detail is essential.

Qualifications

• Experience in supporter care, fundraising administration or donation processing.
• Experience working with CRM or database systems such as Salesforce or Raiser’s Edge.
• High level of data entry accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to manage competing priorities while maintaining service quality.
• Collaborative, ethical, and confidentiality-focused approach.

Responsibilities

• Processing donations and supporter transactions accurately and efficiently.
• Administering Regular Giving relationships and donor stewardship.
• Maintaining supporter records and data quality in the CRM.
• Supporting fundraising campaigns through donor administration activities.
• Coordinating receipts, acknowledgements and supporter communications.
• Ensuring compliance with privacy, fundraising and organisational policies.
• Contributing to process improvements for supporter engagement.
• Handling supporter enquiries via phone, email and mail.

Skills

Supporter care

Fundraising administration

Donation processing

Data entry

Attention to detail

Communication

Organization

Multitasking

Confidentiality

Tools

Salesforce

Raiser’s Edge

Job description

MS Plus is seeking a dedicated Supporter Services Coordinator to deliver accurate donation processing, donor administration and CRM maintenance. You will be the first point of contact for supporters, ensuring courteous, efficient service and compliant handling of data.

In this full-time, office-based role in Lidcombe, NSW you’ll work with the fundraising team to support campaigns, maintain records and uphold privacy and ethical standards. A strong attention to detail is essential.