Fundraising & Marketing Administrator

Ronald McDonald House Charities; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Meals & entertainment card

Gym membership discounts

EAP Sonder

Career growth opportunities

Professional development

Conferences

Job summary

Ronald McDonald House Charities – Westmead NSW is seeking an administrative, marketing and supporter care assistant to support the Fundraising & Partnerships team. You will help manage day-to-day social media, assist with website updates, email campaigns, donor communications and maintain records.

The role offers collaboration across campaigns and events, with experience using Salesforce, Campaign Monitor, Canva and Meta Business Suite desirable.

Qualifications

• Minimum 2 years' experience in an administration, customer service, fundraising, marketing or communications environment.
• Strong written and verbal communication skills.
• Experience managing social media channels and digital content.
• Excellent organisational skills and the ability to manage competing priorities.
• Proficiency in Microsoft Office applications.
• Strong customer service and stakeholder engagement skills.
• Collaborative attitude and willingness to support a broad range of team activities.
• Experience in the not-for-profit sector (desirable).
• Experience using Salesforce or a similar CRM platform (desirable).
• Experience using Campaign Monitor, Canva and Meta Business Suite (desirable).
• Experience supporting fundraising, events, partnerships, marketing or communications activities (desirable).

Responsibilities

• Manage day-to-day social media content, scheduling, publishing and community engagement.
• Assist with updates across digital platforms, including the website, Funraisin, social media channels and internal digital screens.
• Provide excellent customer service and supporter care via inbound and outbound phone calls, shared email inboxes and donor visits.
• Assist with the creation and distribution of email communications and newsletters through Campaign Monitor.
• Help maintain, update and create marketing collateral and resources.
• Support the Marketing & Communications team as needed, including during campaign periods, such as McHappy Day.
• Assist with grant administration, reporting and research activities.
• Provide practical administrative support that helps the Fundraising, Partnerships and Marketing & Communications teams work effectively.
• Maintain accurate donor, fundraising, corporate and partnership records in Salesforce, safeguarding data integrity across Salesforce, Campaign Monitor and other fundraising platforms.

Skills

Social media management

Communication skills

Organisational skills

Microsoft Office

Customer service

Stakeholder engagement

Team collaboration

Not-for-profit experience

Salesforce experience

Campaign Monitor/Canva/Meta

Tools

Salesforce

Campaign Monitor

Canva

Meta Business Suite

Job description

Ronald McDonald House Charities – Westmead NSW

Ronald McDonald House is one of the leading Global and Australian children’s charities supporting the ever-changing needs of seriously ill children and their families. In line with our mission, Ronald McDonald House Greater Western Sydney has dedicated more than 45 years to keeping families closer to their child with a serious illness who require treatment and support by providing a 'home away from home’.

What are our values?

Cultural fit is just as important as candidate aptitude, and we are proud of our workplace culture at Ronald McDonald House GWS. We are looking for someone who aligns with our core values:

Integrity | Resilient | Positive | Unified | Forward Thinking

What we're looking for:

This position will provide administrative, marketing and supporter care support across Ronald McDonald House Greater Western Sydney's Fundraising & Partnerships team.

The role supports fundraising, partnerships and marketing initiatives through day-to-day social media management, communications, supporter care, database administration and general team support. As a key frontline representative of the organisation, the role helps create positive experiences for donors, supporters and visitors to the House.

What you'll be doing:

• Manage day-to-day social media content, scheduling, publishing and community engagement.
• Assist with updates across digital platforms, including the website, Funraisin, social media channels and internal digital screens
• Provide excellent customer service and supporter care via inbound and outbound phone calls, shared email inboxes and donor visits
• Assist with the creation and distribution of email communications and newsletters through Campaign Monitor
• Help maintain, update and create marketing collateral and resources
• Support the Marketing & Communications team as needed, including during campaign periods, such as McHappy Day.
• Assist with grant administration, reporting and research activities.
• Provide practical administrative support that helps the Fundraising, Partnerships and Marketing & Communications teams work effectively.
• Maintain accurate donor, fundraising, corporate and partnership records in Salesforce, safeguarding data integrity across Salesforce, Campaign Monitor and other fundraising platforms.

Who are you?

We are looking for someone who is inspired by our mission and actively wants to contribute to the values held by our team.

Ideally, you'll have:

• Minimum 2 years' experience in an administration, customer service, fundraising, marketing or communications environment.
• Strong written and verbal communication skills
• Experience managing social media channels and digital content.
• Excellent organisational skills and the ability to manage competing priorities.
• Proficiency in Microsoft Office applications.
• Strong customer service and stakeholder engagement skills.
• Collaborative attitude and willingness to support a broad range of team activities.
• Experience in the not-for-profit sector (desirable)
• Experience using Salesforce or a similar CRM platform (desirable)
• Experience using Campaign Monitor, Canva and Meta Business Suite (desirable)
• Experience supporting fundraising, events, partnerships, marketing or communications activities (desirable)

Why work for us?

• Excellent salary packaging benefits
• Employee perks such as a meals & entertainment card and retail discounts through Ronald McDonald House Benefits
• Access to discounted gym membership through Fitness Passport
• Access to our world class EAP - Sonder (including nurses on call)
• Access to career growth opportunities and national conferences
• Access to professional development and training
• The chance to work with passionate, like-minded people
• The chance to make a difference in the lives of families with seriously ill children

If you have any questions or would like a copy of the Success Profile please contact Kim Forwood, ******@ronaldmcdonaldhouse.org.au

We keep children and young people safe in our spaces and do not tolerate any kind of abuse. Our team, including employees and volunteers, must meet high standards to ensure they prevent and report abuse. We ensure all children and young people have a safe space where we listen to them and empower them. Every day, we aim to make children, and young people feel valued, protected, and heard.

Our recruitment and selection process includes reference checks and police and working with children checks to assess applicant’s suitability to work with children and families.

Reasonable Adjustments

We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the recruitment process to better enable you to shine, then please contact******@ronaldmcdonaldhouse.org.au and let us know.

Our Recruitment Commitment

We are deeply committed to fostering an inclusive culture that values, promotes, and benefits from diversity. We believe that embracing and celebrating our differences enhances our workplace. Our unwavering dedication to workplace equality drives us forward. We welcome applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander communities. Our recruitment process prioritises essential job requirements, knowledge, skills and experience.