Dog-friendly Front Desk Specialist – Family Law

Queensland Law Practice; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Bring Your Dog to Work Day

Healthy kitchen with goodies

Job summary

Queensland Family Law Practice in Kelvin Grove is seeking a warm, tech‑savvy receptionist to be the friendly first point of contact for clients. You will handle calls, bookings, and light administrative tasks with empathy and professionalism.

You'll support lawyers with client onboarding, manage the diary, and help the front desk run smoothly in a fast-paced family‑law environment. A calm, upbeat attitude and strong communication are essential.

Qualifications

• Be the warm, welcoming voice on the phone and front desk.
• Listen with empathy and respond with clarity for distressed clients.
• Confidently book consultations and guide inquiries through onboarding.

Responsibilities

• Be the warm, welcoming voice on the phone and the kind face at the front desk.
• Listen with empathy and respond with clarity - especially when someone's world is falling apart.
• Confidently book consultations and connect the dots between a legal problem and how our lawyers can help.
• Guide new enquiries through the onboarding process with compassion and professionalism.
• Take payments, book appointments, and navigate a legal diary like a boss.
• Support the legal team with admin tasks (we'll train you on the tricky bits).
• Keep the office humming along smoothly (bonus points for tidy stationery).

Skills

Warm personality

Tech-savvy

Organised

Empathy

Calm under pressure

Friendly communication

Tools

ZOHO

Outlook

Teams

Job description

Queensland Family Law Practice in Kelvin Grove is seeking a warm, tech‑savvy receptionist to be the friendly first point of contact for clients. You will handle calls, bookings, and light administrative tasks with empathy and professionalism.

You'll support lawyers with client onboarding, manage the diary, and help the front desk run smoothly in a fast-paced family‑law environment. A calm, upbeat attitude and strong communication are essential.