Dog-Friendly Front Desk & Customer Service Pro

Queensland Law Practice; Brisbane; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Ample street parking

Job summary

Queensland Law Practice is seeking a Customer Service Officer for an initial 6-8 week assignment based in Inner South Brisbane. You will handle a high volume of customer inquiries and orders with a focus on accuracy and efficiency.

Operating Monday to Friday, 7:00am to 3:00pm, the role offers an immediate start in a fast-paced FMCG environment with a supportive team and potential extension beyond the initial period.

Qualifications

• Previous customer service experience in a busy environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and the ability to learn new systems quickly.
• Ability to multitask and prioritise in a fast-paced environment.

Responsibilities

• Processing customer orders via phone, email, and live chat.
• Managing returns, exchanges, and customer enquiries.
• Ensuring accurate data entry and order processing.
• Making outbound calls to confirm order details and customer information.
• Maintaining and updating customer records.
• Building strong relationships with customers and internal stakeholders.
• Collaborating with the wider team to meet service targets.

Skills

Customer service

Attention to detail

Communication skills

Phone manner

Data entry

Dynamics 365

Tools

Dynamics 365

Job description

Queensland Law Practice is seeking a Customer Service Officer for an initial 6-8 week assignment based in Inner South Brisbane. You will handle a high volume of customer inquiries and orders with a focus on accuracy and efficiency.

Operating Monday to Friday, 7:00am to 3:00pm, the role offers an immediate start in a fast-paced FMCG environment with a supportive team and potential extension beyond the initial period.