Receptionist / Client Care

Queensland Law Practice; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Bring Your Dog to Work Day

Healthy kitchen with goodies

Job summary

Queensland Family Law Practice in Kelvin Grove is seeking a warm, tech‑savvy receptionist to be the friendly first point of contact for clients. You will handle calls, bookings, and light administrative tasks with empathy and professionalism.

You'll support lawyers with client onboarding, manage the diary, and help the front desk run smoothly in a fast-paced family‑law environment. A calm, upbeat attitude and strong communication are essential.

Qualifications

• Be the warm, welcoming voice on the phone and front desk.
• Listen with empathy and respond with clarity for distressed clients.
• Confidently book consultations and guide inquiries through onboarding.

Responsibilities

• Be the warm, welcoming voice on the phone and the kind face at the front desk.
• Listen with empathy and respond with clarity - especially when someone's world is falling apart.
• Confidently book consultations and connect the dots between a legal problem and how our lawyers can help.
• Guide new enquiries through the onboarding process with compassion and professionalism.
• Take payments, book appointments, and navigate a legal diary like a boss.
• Support the legal team with admin tasks (we'll train you on the tricky bits).
• Keep the office humming along smoothly (bonus points for tidy stationery).

Skills

Warm personality

Tech-savvy

Organised

Empathy

Calm under pressure

Friendly communication

Tools

ZOHO

Outlook

Teams

Job description

Queensland Law Practice – Kelvin Grove QLD

Legal background preferred. People skills essential. Coffee-making skills negotiable.

Hi There! Are you a person who's part receptionist, part air traffic controller, part emotional support human (with bonus points if you've ever wrangled a lawyer, calmed a crying client, and handled a ringing phone all at once without spilling your tea).

If you're warm, tech-savvy, organised and you understand the importance of a friendly face and a calm voice (especially when people are in crisis), we'd love to meet you.

Hi There! Are you a person who's part receptionist, part air traffic controller, part emotional support human (with bonus points if you've ever wrangled a lawyer, calmed a crying client, and handled a ringing phone all at once without spilling your tea).

If you're warm, tech-savvy, organised and you understand the importance of a friendly face and a calm voice (especially when people are in crisis), we'd love to meet you.

About Us

We're Queensland Family Law Practice and yes we are different to other law firm (not possible I here you say, but it's true!). We are a bunch of down-to-earth, passionate family lawyers who love to laugh and cry and don't take ourselves too seriously (except when it comes to client care). We help people navigate separation, DV, parenting and property matters with compassion, and we're growing. That's where you come in.

We believe that how a client is greeted can change their entire legal experience. That first hello matters. So we're looking for a Receptionist Extraordinaire who gets that. Someone who knows how to bring the calm, the care and a little cheer - while also being confident enough to show them the value of what we do.

If you choose to answer the call (Literally and Figuratively)

• Be the warm, welcoming voice on the phone and the kind face at the front desk.

• Listen with empathy and respond with clarity - especially when someone's world is falling apart.

• Confidently book consultations and connect the dots between someone's legal problem and how our lawyers can help solve it.

• Guide new enquiries through the onboarding process with compassion and professionalism.

• Take payments, book appointments, and navigate a legal diary like a boss.

• Support the legal team with admin tasks (don't worry, we'll train you on the tricky bits).

• Keep the office humming along smoothly (bonus points if you like a tidy stationery drawer).

You’ll fit right in if:

• You've worked in a family law, trauma-informed, or DV space before - or at least understand the sensitivity it requires.

• You're confident speaking with people in distress and skilled at guiding them toward action.

• You know how to build trust fast - and you're not afraid to gently guide someone toward booking in.

• You're good with tech (we use ZOHO, Outlook, Teams, and some other friendly software).

• You're naturally organised and genuinely enjoy helping people.

• You have a sunny, professional attitude (and maybe a bit of sass when appropriate).

• You thrive in a team, but can hold the fort solo like a legend.

What's in it for you?

• A role where your compassion and confidence matter.

• A supportive, progressive workplace where people are kind, clever, and low on ego.

• Bring Your Dog to Work Day (seriously).

• A healthy kitchen stocked with goodies that won't give your pancreas PTSD.

• A team that celebrates wins, birthdays and coffee runs with equal enthusiasm.

• The chance to make a real difference every single day.

QFLP – We've Got You.