Dispatcher Wanted - Eastern Suburbs

Proximity Plumbing Pty Ltd; Waverley Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary + bonuses

Career progression

Beautiful office culture

Great people

Job summary

Proximity Plumbing Pty Ltd is seeking a friendly Customer Service Representative to join our office team in Sydney. You’ll handle inbound calls and follow up on warm leads, book appointments, and make outbound calls for quotes and feedback.

You’ll need to be energetic, highly organized, and able to deliver an exceptional customer experience while contributing to a fast-growing home service brand.

Qualifications

• Excellent phone manner and active listening.
• Experience in customer service or call centre environments.
• Comfort with outbound calls and following up on leads.

Responsibilities

• Answer inbound customer calls and inquiries
• Follow up warm leads and customer inquiries
• Book jobs and appointments
• Make outbound calls to follow up on quotes and check in with customers for feedback
• Problem-solve on the spot and find solutions for customers
• Deliver an exceptional customer experience on every call

Skills

Phone communication

Customer service

Outbound calling

Job description

Full Time | Immediate Start Available

Proximity Plumbing is growing fast, and we're on the hunt for a bright, energetic Customer Service Representative to join our office team.

Our close-knit crew has built something special ; a warm, supportive workplace culture that customers genuinely feel the moment they call. It shows in every review, every repeat customer, every "thank you" we get.

We need someone who can be that voice. You'll answer calls, follow up with customers, and make every interaction feel easy and looked after — but this isn't a sit-back-and-wait role. You'll also need to be confident making outbound calls, whether that's checking in on a quote or grabbing feedback after a job. If you're not scared to pick up the phone and you thrive in a close-knit, high-energy team, this one's for you.

The Role

• Answer inbound customer calls and enquiries


• Follow up warm leads and customer enquiries


• Book jobs and appointments


• Make outbound calls to follow up on quotes and check in with customers for feedback


• Problem-solve on the spot and find solutions for customers


• Deliver an exceptional customer experience on every call


• Become a valued part of a supportive, high-performing office team

About You

• Confident on the phone — comfortable with both inbound and outbound calls


• Warm, engaging and genuinely likeable


• Great problem solver who thinks on their feet


• Highly organised and switched on


• Positive, energetic and uplifting to be around


• Thrives in a close-knit team environment

Why Join Us

• Strong salary + bonuses


• Career progression opportunities


• Beautiful office culture


• Work with genuinely great people


• Join one of Sydney's fastest growing home service brands