Sales Representative - In-House

Drainchem; Sunshine Coast Regional; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive training

Equipment provided

Job summary

Drainchem is seeking an office-based sales professional on the Sunshine Coast in Queensland to respond to inbound inquiries, advise customers, and grow existing relationships. A few times a year you will represent us at trade shows and occasionally visit customers to present solutions.

This full-time role follows a 3-month trial period with comprehensive training on our products and sales techniques. You’ll work with a supportive team and manage multiple inquiries with attention to detail.

Qualifications

• Previous experience in sales or customer service.
• Strong written and verbal communication skills.
• Ability to manage multiple inquiries and tasks in a fast-paced environment.
• Reliable, punctual, and a positive, collaborative attitude.

Responsibilities

• Respond promptly to inbound customer inquiries via phone, email, and online platforms
• Provide expert product advice to help customers make informed decisions
• Identify upsell and cross-sell opportunities within the existing customer base
• Build strong, lasting customer relationships
• Learn our dispatch system to help cover shipping when needed
• Maintain accurate customer account and order data
• Collaborate with marketing and procurement on sales strategy

Skills

Sales experience

Customer service

Strong communication

Organised

Attention to detail

Problem solving

Job description

An office-based sales role focused on responding to inbound inquiries and growing relationships with existing clients. A few times a year you'll represent us at trade shows, and very occasionally you'll visit customers to present solutions.

Key responsibilities

• Respond promptly to inbound customer inquiries via phone, email, and online platforms


• Provide expert product advice to help customers make informed decisions


• Identify upsell and cross-sell opportunities within the existing customer base


• Build strong, lasting customer relationships


• Learn our dispatch system to help cover shipping when needed


• Maintain accurate customer account and order data


• Collaborate with marketing and procurement on sales strategy

About you

• Previous experience in sales or customer service


• Strong written and verbal communication skills


• Ability to manage multiple inquiries and tasks in a fast-paced environment


• A problem-solving mindset — able to assess issues and recommend solutions quickly


• Excellent organisation and attention to detail


• Reliable, punctual, and a positive, collaborative attitude


• Competitive salary with annual reviews (not commission-based)


• Full-time role after a 3-month trial period


• Comprehensive training on our products and sales techniques


• A supportive, collaborative team environment


• All equipment you need to succeed

About us

Drainchem is a family-owned business (est. 2002) and Australia's leading supplier of pipeline maintenance and testing equipment - high-pressure sewer nozzles, drain cleaning chemicals, and pipe rehabilitation and testing solutions. With exclusive supply agreements spanning 20+ years and a growing customer base across civil construction, plumbing, and water authorities, we're expanding our team to match our growth.