Disability Support Operations Lead

Novella Support; Central Coast; On-site; AUD 85,000 - 110,000; Full time

Job summary

Novella Support seeks an experienced Team Leader – Operations to provide day-to-day leadership and operational oversight of our support services in Australia. You will lead frontline staff, ensure person-centred services, and supervise the delivery of high-quality participant support across the team.

You will monitor service quality, coach the team, and manage incidents and risks while collaborating with management to resolve staffing and delivery challenges.

Qualifications

• Demonstrated experience supervising frontline support workers.
• Experience with disability support and person-centred practice.
• Experience working with people with complex support needs and behaviours of concern.
• Solid understanding of incident management and risk escalation.
• Strong written and verbal communication skills.
• Able to have difficult conversations and address performance when needed.
• Excellent organisational skills and attention to detail.
• Ability to make independent decisions and know when to escalate.
• Practical, solutions-focused approach to operational problems.
• Certificate III in Individual Support or equivalent qualification.

Responsibilities

• Provide leadership, direction and support to frontline support workers.
• Monitor quality and consistency of participant support.
• Ensure staff follow participant support plans and risk strategies.
• Identify and address performance or conduct concerns.
• Coach staff and develop team capability.
• Respond to incidents, risks and escalation.
• Review shift documentation and service records for gaps and follow-through.
• Support rostering and day-to-day operational coordination.
• Collaborate with management to resolve staffing and service issues.
• Maintain clear communication with participants, families and stakeholders.

Skills

Supervising staff

Disability support

Complex support needs

Incident management

Communication skills

Decision making

Organisation

Problem solving

Education

Certificate III in Individual Support

Job description

Novella Support seeks an experienced Team Leader – Operations to provide day-to-day leadership and operational oversight of our support services in Australia. You will lead frontline staff, ensure person-centred services, and supervise the delivery of high-quality participant support across the team.

You will monitor service quality, coach the team, and manage incidents and risks while collaborating with management to resolve staffing and delivery challenges.