Service Lead

Novita; Adelaide; On-site; AUD 55,000 - 71,000; Full time

Benefits offered by this job

12% Superannuation

Training & development

Salary packaging benefits

Job summary

Novita in Adelaide leads and delivers safe, person-centred support across multiple SIL sites. You will guide and empower teams, oversee service delivery, and ensure high-quality care with strong compliance and documentation.

This role blends leadership with hands-on support during peak times and staff shortages. The Service Lead supports clients and staff across neighbourhood sites, focusing on safety, dignity and positive outcomes while collaborating with management for workforce planning and

Qualifications

• Experience leading teams in a care or service environment.
• Knowledge of NDIS Practice Standards and compliance.
• Ability to manage risk, incidents and make decisions under pressure.
• Strong communication and coaching skills.
• Proficient in Microsoft Office and organisational systems.

Responsibilities

• Ensure client safety, dignity and choice through high-quality support.
• Provide leadership, coaching and task allocation to support staff.
• Oversee compliance, audits and accurate documentation across sites.
• Lead emergency responses and maintain clear communication pathways.
• Work across multiple SIL sites within your designated neighbourhood.
• Collaborate with the Neighbourhood Manager to support service delivery and operational outcomes.
• Provide direct client support when required to ensure continuity of care.

Skills

Leadership

NDIS Standards

Risk management

Incident response

MS Office

Communication

Education

Certificate IV in Disability

First Aid & CPR

NDIS Worker Check

Working with Children Check

Medication administration training

Driver's licence

Job description

Job Category: Community Services and Development

About Novita

Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia’s most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we’re evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an environment that’s big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals. And the sheer variety of Novita’s offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

Job Description

About the Role

As a Service Lead, you'll ensure clients receive safe, person-centred support while guiding and empowering your team to deliver exceptional care. Reporting to theManager, you will provide leadership and oversight across multiple Supported Independent Living (SIL) sites within your neighbourhood, ensuring the delivery of high-quality services and positive client outcomes.

This role typically works Monday to Friday, with hours of 8:00am to 4:00pm or 9:00am to 5:00pm. While primarily focused on leadership, coordination and service delivery, Service Leads are expected to work directly alongside clients and support workers as required. This may include providing hands-on support to meet operational needs or during periods of staff shortage.

• Ensure client safety, dignityand choice through high-quality support
• Respond promptly to client needs, including medical and behavioural concerns
• Provide leadership, coaching and task allocation to support staff
• Oversee compliance, audits and accurate documentation across sites
• Lead emergency responses and maintain clear communication pathways
• Work across multiple SIL sites within your designated neighbourhood
• Collaborate with the Neighbourhood Manager to support service delivery, workforce planning and operational outcomes
• Provide direct client support when required to ensure continuity of care and service quality

Desired Skills and Experience

Knowledge, skills and experience

Bring your expertise and leadership skills to ensure exceptional client outcomes:

• Proven ability to lead and support teams in a care or service environment
• Strong understanding of NDIS Practice Standards and compliance requirements
• Skilled in risk management, incident response, and decision-making under pressure
• Advanced proficiency in Microsoft Office and organisational systems
• Excellent communication, coachingand problem-solving skills

Education and Qualifications

Your qualifications will support your ability to lead and maintain best practice:

• Certificate IV or higher in Disability, Community Services, or related field
• Current First Aid and CPR certification
• NDIS Worker Check and Working with Children Check
• Training in medication administration and restrictive practices (or willingness to obtain)
• Valid driver’s licence and ability to travel between sites

We’re serious about safeguarding our clients. If you don’t have a current NDIS Worker Check and SA Working with Children Check, we’ll let you know how to obtain these prior to starting work with us.

Play a vital part in shaping exceptional client experiences and ensuring their safety and wellbeing. Your leadership will directly impact lives, creating positive outcomes every day.

You’ll also enjoy a range of other benefits:

• Hourly rate paid in accordance with the Social, Community Home Care and Disability Services Industry Award 2010 (SCHADS) Level 3 plus 12% superannuation
• Mandatory training and professional development provided
• Further maximise your take home pay with additional salary packaging benefits

Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.

Potentially successful candidates will be required to complete background checks prior to confirmation of employment.