NDIS Service Operations Coordinator

Incluso Services Pty Ltd; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Incluso Services Pty Ltd in Adelaide is seeking an experienced disability services professional with rostering and coordination expertise to support our operations. You will work with Team Leaders and Operations Management to manage staffing, service agreements, and compliance while delivering up to eight hours of direct participant support weekly.

This role emphasises person-centred care and quality in everyday operations, with a focus on continuous improvement.

Qualifications

• Experience in NDIS administration, service coordination, rostering or workforce scheduling.
• Practical experience delivering disability support services, ideally with participants with diverse or complex needs.
• Understanding of NDIS service agreements, support plans, safeguarding, compliance and documentation requirements.
• Knowledge of SCHADS Award rostering principles, or a willingness to learn

Responsibilities

• Coordinate participant services, service agreements and new participant commencements.
• Manage daily rostering, shift changes, cancellations and replacement coverage to maintain continuity of supports.
• Maintain accurate participant, workforce, timesheet and operational records.
• Support compliance activities, incident follow-ups, worker onboarding, training and documentation requirements.
• Respond to operational enquiries and escalations.
• Prepare operational reports, trackers and service delivery updates.
• Identify opportunities to improve administrative processes and service efficiency.
• Deliver up to eight hours of direct participant support per week, providing safe, person-centred care aligned with participant goals and support plans.

Skills

Rostering & workforce scheduling

Service coordination

Operational administration

Disability support experience

NDIS administration

Compliance & documentation

SCHADS rostering principles

Job description

Are you ready to join Australia's newest service provider that puts both participants and staff first? Be part of the Incluso service journey, where we aim to become Australia's leading service provider in accommodation, respite, and support services. At Incluso Services we are focused on "Building the World that we Want" and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

The Role

We are seeking an experienced disability services professional with a background in rostering, service coordination and operational administration, alongside hands-on disability support experience. Working closely with Team Leaders and Operations Management, you will coordinate staffing, maintain service agreements and compliance records, and support efficient day-to-day operations with minimal supervision. While primarily operations-focused, the role also involves up to eight hours of direct participant support per week, requiring initiative, sound judgement and a commitment to quality, person-centred care.

What You'll Do

Coordinate participant services, service agreements and new participant commencements.

Manage daily rostering, shift changes, cancellations and replacement coverage to maintain continuity of supports.

Maintain accurate participant, workforce, timesheet and operational records.

Support compliance activities, incident follow-ups, worker onboarding, training and documentation requirements.

Respond to operational enquiries and escal…

Prepare operational reports, trackers and service delivery updates.

Identify opportunities to improve administrative processes and service efficiency.

Deliver up to eight hours of direct participant support per week, providing safe, person-centred care aligned with participant goals and support plans.

What You'll Bring

Experience in NDIS administration, service coordination, rostering or workforce scheduling.

Practical experience delivering disability support services, ideally with participants with diverse or complex needs.

Understanding of NDIS service agreements, support plans, safeguarding, compliance and documentation requirements.

Knowledge of SCHADS Award rostering principles, or a willingness to learn