Disability Services Operations Lead | Flexible Work

Incepta; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Fuel and meal allowances

Work phone and laptop

Bonus programs

Job summary

Incepta, based in Sydney, delivers NDIS services including accommodation, respite, day programs and community support. We are seeking a Service Manager – Client Services to lead disability services across Sydney and surrounding areas, ensuring high-quality participant outcomes and NDIS compliance.

The role reports to Regional/Operations leadership and focuses on safe, inclusive, person-centred environments where participants maximise independence and goal achievement.

Qualifications

• 2–3 years’ experience in a leadership role within disability/community services or NDIS sector (e.g. Service Manager, Operations Manager).
• Strong knowledge of NDIS legislation, Practice Standards and person-centred delivery.
• Experience managing teams, compliance, reporting and continuous improvement.

Responsibilities

• Provide strong leadership and operational oversight of day-to-day service delivery across accommodation and/or day program services.
• Ensure supports align with participant NDIS plans, goals, and aspirations.
• Lead, coach and develop Wellbeing Assistants and senior support staff.
• Manage workforce planning, staff performance, supervision, training and development.
• Oversee rostering, staffing levels, service budgets and operational requirements.
• Ensure compliance with NDIS Practice Standards, quality frameworks and safeguarding policies.
• Maintain participant documentation (plans, progress notes, risk assessments, incident reports).
• Monitor service quality, outcomes and continuous improvement opportunities.
• Build relationships with participants, families, carers, allied health professionals and stakeholders.
• Coordinate reviews and implement NDIS goals and supports.
• Manage complex participant needs including behaviour support strategies and restrictive practices.

Skills

Leadership

NDIS knowledge

Staff development

Communication

Job description

Incepta, based in Sydney, delivers NDIS services including accommodation, respite, day programs and community support. We are seeking a Service Manager – Client Services to lead disability services across Sydney and surrounding areas, ensuring high-quality participant outcomes and NDIS compliance.

The role reports to Regional/Operations leadership and focuses on safe, inclusive, person-centred environments where participants maximise independence and goal achievement.