Disability Services Operations & Rostering Coordinator

Incluso Services Pty Ltd; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Incluso Services Pty Ltd in Adelaide is seeking an experienced disability services professional with rostering and coordination expertise to support our operations. You will work with Team Leaders and Operations Management to manage staffing, service agreements, and compliance while delivering up to eight hours of direct participant support weekly.

This role emphasises person-centred care and quality in everyday operations, with a focus on continuous improvement.

Qualifications

• Experience in NDIS administration, service coordination, rostering or workforce scheduling.
• Practical experience delivering disability support services, ideally with participants with diverse or complex needs.
• Understanding of NDIS service agreements, support plans, safeguarding, compliance and documentation requirements.
• Knowledge of SCHADS Award rostering principles, or a willingness to learn

Responsibilities

• Coordinate participant services, service agreements and new participant commencements.
• Manage daily rostering, shift changes, cancellations and replacement coverage to maintain continuity of supports.
• Maintain accurate participant, workforce, timesheet and operational records.
• Support compliance activities, incident follow-ups, worker onboarding, training and documentation requirements.
• Respond to operational enquiries and escalations.
• Prepare operational reports, trackers and service delivery updates.
• Identify opportunities to improve administrative processes and service efficiency.
• Deliver up to eight hours of direct participant support per week, providing safe, person-centred care aligned with participant goals and support plans.

Skills

Rostering & workforce scheduling

Service coordination

Operational administration

Disability support experience

NDIS administration

Compliance & documentation

SCHADS rostering principles

Job description

Incluso Services Pty Ltd in Adelaide is seeking an experienced disability services professional with rostering and coordination expertise to support our operations. You will work with Team Leaders and Operations Management to manage staffing, service agreements, and compliance while delivering up to eight hours of direct participant support weekly.

This role emphasises person-centred care and quality in everyday operations, with a focus on continuous improvement.