Disability Services Delivery Lead (SIL & ILO)

Infinity Support Services Australia Pty Ltd.; Melbourne; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Professional development

Autonomy

Growth opportunities

Job summary

Infinity Support Services Australia Pty Ltd. in Melbourne metro is recruiting a Service Delivery Manager for Berta Healthcare Services to lead disability supports across Melbourne Metro and Morwell.

You will oversee day-to-day operations, mentor frontline teams and ensure services meet NDIS participant goals and compliance. Reporting to the Operations Manager, you will balance participant outcomes with workforce planning, manage budgets, and drive continuous improvement across SIL, ILO and

Qualifications

• Demonstrated experience in a management or leadership role within the NDIS or disability services sector.
• Strong understanding of SIL, NDIS funding arrangements and service delivery requirements.
• Sound knowledge of the NDIS Practice Standards, safeguarding requirements and relevant compliance obligations.
• Experience managing teams, staff performance, workforce planning and operational challenges.
• Strong organisational skills with the ability to manage multiple services and competing priorities.
• Experience monitoring budgets, staffing costs and operational performance.
• Excellent communication, problem-solving and stakeholder engagement skills.

Responsibilities

• Oversee the day-to-day operations of disability support services across multiple locations.
• Lead, mentor and support House Supervisors, Team Leaders and Disability Support Workers.
• Ensure high-quality, person-centred supports are delivered in accordance with participant goals, service agreements and support plans.
• Monitor staffing levels, rosters, workforce performance and service delivery requirements.
• Manage operational budgets, staffing expenditure, overtime and service utilisation to ensure financial sustainability.
• Maintain compliance with NDIS Practice Standards, relevant legislation, organisational policies and procedures.
• Oversee incident management, complaints, risk assessments and safeguarding requirements.
• Conduct regular service reviews, site visits and quality audits to identify areas for improvement.
• Build and maintain positive relationships with participants, families, support coordinators and external stakeholders.
• Work collaboratively with Clinical, HR, Finance and Operations teams to ensure effective service delivery.
• Support the establishment of new services, participant transitions and ongoing organisational growth.
• Provide regular operational reports, performance updates and recommendations to senior management.

Skills

NDIS leadership

SIL knowledge

NDIS funding

Compliance knowledge

Budget management

Stakeholder engagement

Team leadership

Job description

Infinity Support Services Australia Pty Ltd. in Melbourne metro is recruiting a Service Delivery Manager for Berta Healthcare Services to lead disability supports across Melbourne Metro and Morwell.

You will oversee day-to-day operations, mentor frontline teams and ensure services meet NDIS participant goals and compliance. Reporting to the Operations Manager, you will balance participant outcomes with workforce planning, manage budgets, and drive continuous improvement across SIL, ILO and