Director, Observability Engineering & AI-Driven Operations

Optus; City of Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work arrangements

Connected days

Parental leave 16 weeks

Employee discounts

Counselling support

Job summary

Optus is seeking an experienced Observability Engineering Leader to drive strategy, standards and delivery of enterprise observability across network, platforms and infrastructure. You will shape telemetry, data quality and governance to improve issue detection and resilience.

You will build and lead a high-performing team, engage with stakeholders, and partner with technology groups to advance AI-driven operations while delivering measurable business outcomes.

Qualifications

• Extensive leadership experience across telecommunications, Network Operations, observability, service assurance, OSS or large-scale technology environments.
• Demonstrated experience leading enterprise-scale observability, monitoring, telemetry engineering or operational transformation capabilities.
• Strong knowledge of modern observability practices across metrics, logs, events and traces, including telemetry pipelines, instrumentation, event collection and service-aware monitoring.
• Strong understanding of network operations, service assurance, operational data, topology, analytics and the role of observability in AI-driven and automated operations.

Responsibilities

• Own and drive the observability strategy, roadmap and capability maturity across network, application, platform and customer service domains.
• Lead the engineering of telemetry capabilities, including metrics, logs, events, traces and network operational signals, supported by common standards and instrumentation practices.
• Enable service-aware observability by integrating telemetry across network, OSS, cloud and service platforms, providing trusted insights for analytics, AI and automation.
• Establish observability standards, data quality controls and governance to ensure telemetry is reliable, secure and fit for operational decision-making.
• Drive the adoption and optimisation of observability capabilities, improving telemetry coverage, data quality, operational visibility and cost efficiency.
• Lead cross-functional stakeholder engagement and strategic technology partnerships to advance service-centric and AI-driven operations.
• Build and develop a high-performing observability engineering team while fostering a culture of engineering excellence, accountability and continuous improvement.

Skills

Leadership

Observability

Telemetry engineering

Stakeholder management

Tools

Monitoring tools

Telemetry pipelines

Job description

Optus is seeking an experienced Observability Engineering Leader to drive strategy, standards and delivery of enterprise observability across network, platforms and infrastructure. You will shape telemetry, data quality and governance to improve issue detection and resilience.

You will build and lead a high-performing team, engage with stakeholders, and partner with technology groups to advance AI-driven operations while delivering measurable business outcomes.