Director of Operational Intelligence & Predictive Analytics

Singtel Group; City of Melbourne; Hybrid; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive remuneration

Employee discounts

Flexible working arrangements

Parental leave

Optus U learning

Diversity initiatives

Wellbeing support

Job summary

Optus is seeking a senior leader for Operational Intelligence to drive strategy, roadmap, and maturity, shifting from reactive monitoring to proactive, predictive operations. You will lead capabilities in correlation, anomaly detection, root cause analysis, and predictive analytics, linking network events to customer and business impacts while aligning with AI and automation platforms.

The role focuses on governance, quality standards, and measurable outcomes, with a strong emphasis on

Qualifications

• Extensive leadership experience in telecommunications and large-scale tech environments.
• Proven expertise in operational intelligence, analytics and service assurance.
• Strong knowledge of event correlation, anomaly detection, service impact analysis and predictive operations.
• Experience with observability, AI/ML and automation to enable intelligent operations.

Responsibilities

• Own and drive the Operational Intelligence strategy, roadmap and maturity journey, enabling the shift from reactive monitoring to proactive and predictive operations.
• Lead the development of intelligence capabilities including correlation, anomaly detection, root cause analysis, service impact assessment and predictive analytics.
• Deliver service-aware intelligence that links network events to customer and business impacts, improving operational prioritisation and decision-making.
• Integrate Operational Intelligence with observability, operational data, AI and automation platforms to create a trusted end-to-end decision layer.
• Establish governance, quality standards and performance measures to ensure intelligence outputs are accurate, explainable, scalable and operationally effective.
• Drive adoption, stakeholder engagement and team capability development while continuously improving operational efficiency, fault detection, customer outcomes and business value.

Skills

Leadership

Operational intelligence

Analytics

Service assurance

Event correlation

AI/ML awareness

Stakeholder management

Job description

Optus is seeking a senior leader for Operational Intelligence to drive strategy, roadmap, and maturity, shifting from reactive monitoring to proactive, predictive operations. You will lead capabilities in correlation, anomaly detection, root cause analysis, and predictive analytics, linking network events to customer and business impacts while aligning with AI and automation platforms.

The role focuses on governance, quality standards, and measurable outcomes, with a strong emphasis on