Diplomatic Tech Support Specialist – Frontline IT & COMSEC

Work Initiatives; Canberra; Sur place; AUD 95 000 - 132 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

The U.S. Mission seeks a Diplomatic Technology Assistant to join the Diplomatic Technology Customer Engagement team. The role delivers front-line IT support across in-person and remote channels (phone, email, chat, self-service forms), handling classified and unclassified systems in Controlled Access Areas.

You will contribute to technology initiatives and uphold COMSEC accountability. Applicants must be able to obtain and maintain a Top Secret clearance and be a U.S. citizen.

Qualifications

• At least 2 years of experience in an office or administrative setting providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues.
• OR at least 4 years of experience in an office or administrative setting providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues, AND successful completion of high school (Year 12).

Responsabilités

• Provide Tier 1 operational support to customers on classified and unclassified systems, including in person and remote channels (phone, email, chat, self-service forms).
• Maintain COMSEC accountability and support Diplomatic Technology initiatives.
• Obtain and hold a Top Secret security clearance; role requires U.S. citizenship.

Connaissances

IT support

Customer service

Office productivity suites

Formation

Two years post-secondary study

High school diploma

Description du poste

The U.S. Mission seeks a Diplomatic Technology Assistant to join the Diplomatic Technology Customer Engagement team. The role delivers front-line IT support across in-person and remote channels (phone, email, chat, self-service forms), handling classified and unclassified systems in Controlled Access Areas.

You will contribute to technology initiatives and uphold COMSEC accountability. Applicants must be able to obtain and maintain a Top Secret clearance and be a U.S. citizen.