Diplomatic Technology Assistant

US Embassy and Consulates in Australia; Canberra; Sur place; AUD 65 000 - 85 000; Plein temps

Résumé du poste

The Diplomatic Technology Assistant at US Embassy and Consulates in Australia supports front-line IT help for customers, including in-person and remote channels. You will provide Tier 1 support for both classified and unclassified systems in Controlled Access Areas and contribute to Diplomatic Technology initiatives.

You will also maintain COMSEC accountability and must be able to obtain and hold a Top Secret security clearance. The role is open to U.S. citizens and based in Canberra.

Qualifications

• At least 2 years of experience in an office or administrative setting providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues, AND successful completion of at least two years of full-time post-secondary study at a college or university.
• At least 4 years of experience in an office or administrative setting providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues, AND successful completion of high school (Year 12).
• Must be a U.S. citizen and able to obtain Top Secret clearance.

Responsabilités

• Provide front-line response to customer queries in person and through remote channels (telephone, email, chat, self-service forms).
• Provide Tier 1 operational support to customers on classified and unclassified systems, primarily in Controlled Access Areas (CAA).
• Participate in Diplomatic Technology initiatives and perform other assigned duties, emphasizing comprehensive IT administration and support.
• Maintain COMSEC accountability.

Connaissances

IT support

Customer service

Formation

Two years of post-secondary study

High school diploma (Year 12)

Description du poste

US Embassy and Consulates in Australia – Yarralumla ACT

The Diplomatic Technology Assistant is a member of the Diplomatic Technology Customer Engagement team. The incumbent is responsible for front-line response to customer queries, both in person and through remote channels such as telephone, email, chat, and self-service request forms.

As part of the DT systems support team, the incumbent provides Tier 1 operational support to customers on classified and unclassified systems, primarily in Controlled Access Areas (CAA) of the mission. The incumbent also participates in Diplomatic Technology initiatives and performs other assigned duties, emphasizing a comprehensive approach to IT administration and support.

As a DT Assistant, you will also maintain COMSEC accountability.

All selected candidates must be able to obtain and hold a Top Secret security clearance.

Please note that this role is only open to U.S. citizens.

SKILLS AND EXPERIENCE

Candidates must meet one of the following combinations of education and experience:

At least 2 years of experience in an office or administrative setting providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues, AND successful completion of at least two years of full-time post-secondary study at a college or university; OR

At least 4 years of experience in an office or administrative setting providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues, AND successful completion of high school (Year 12).

EQUAL EMPLOYMENT OPPORTUNITY (EEO):

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age (40 years or older); disability; genetic information;orpregnancy, childbirth, or related medical conditions.

BENEFITS:

The U.S. Mission offers a competitive compensation and benefits package for local employees. Find out more by clicking the link Benefits and Compensation for Locally Employed Staff

APPLICATIONS CLOSE: NOVEMBER 15, 2026

If you have any questions or concerns about the application process, please email: **********@state.gov