Diplomatic Technology Assistant – Canberra

American Embassy; Canberra; On-site; AUD 60,000 - 85,000; Full time

Job summary

American Embassy in Canberra is seeking a Diplomatic Technology Assistant to provide front-line IT support and customer engagement. The role emphasizes security clearance, COMSEC accountability, and a broad range of IT administration tasks within classified and unclassified environments.

The position covers service desk functions, training, knowledge management, cybersecurity, and project support, with duties spanning in-person and remote channels. English proficiency is required.

Qualifications

• Two years of experience in an office/administrative setting providing IT support or customer service using office productivity suites and/or online applications.
• Enrollment in ERA application for education factor if applicable.
• Good working knowledge of English speaking, reading & writing.
• Education details depend on OPTION 1 or OPTION 2 as specified in the vacancy.

Responsibilities

• Service desk support, operations and systems administration.
• Training, knowledge management, and cybersecurity.
• Projects and administrative support.
• Maintain COMSEC accountability.

Skills

IT support

Customer service

Office apps

English proficiency

Education

Two years post-secondary study

High school diploma

Job description

Diplomatic Technology Assistant – Canberra

The Diplomatic Technology Assistant is a member of the Diplomatic Technology Customer Engagement team with a security clearance. The incumbent is responsible for front-line response to customer queries, both in person and through remote channels such as telephone, email, chat, and self-service request forms.

As part of the DT systems support team, the incumbent provides Tier 1 operational support to the customer on classified and unclassified systems primarily in Controlled Access Areas (CAA) of the mission. The incumbent participates in Diplomatic Technology initiatives and fulfillment of other assigned duties round out the role, emphasizing a comprehensive approach to IT administration and support.

As a DT Assistant, you will also maintain COMSEC accountability.

Major duties and responsibilities include:

• Service desk support, operations and systems administration
• Training, knowledge management, and cybersecurity
• Projects and administrative support

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Requirements:

All selected candidates must be able to obtain and hold a:

• Top Secret security clearance.

All selected candidates will be subject to a background investigation.

Selected candidate must be able to begin working within a reasonable period of time upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

To be considered for this vacancy, Eligible Family Members (EFMs) must have at least 12 months remaining at Post, and local applicants must have at least 12 months of visa validity remaining.

Education Requirements:

Education: See the requirements section for the education requirements.

Evaluations:

You will be evaluated against the qualifications and requirements in this vacancy announcement.

You may be asked to complete a pre-employment language or skills test.

You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

FOR THE EXPERIENCE AND EDUCATION REQUIREMENTS, APPLICANTS MUST MEET EITHER OPTION 1 OR OPTION 2 TO QUALIFY

Option 1:

Experience:

Two (2) years of experience in an office or administrative setting, providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues is required.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Education:

Successful completion of two (2) years of full-time post-secondary study at a college or university is required.

Please address this factor in your ERA application under Education.

OR

Option 2:

Experience:

Four (4) years of experience in an office or administrative setting, providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues is required.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Education:

Successful completion of high school (Year 12) is required.

Please address this factor in your ERA application under Education.

Language:

Good working knowledge of English speaking, reading & writing is required.

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The U.S. Mission offers a competitive compensation and benefits package for local employees. Find out more by clicking the link Benefits and Compensation for Locally Employed Staff

For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:

Eligible and qualified applicants receive a hiring preference in the order listed below:

• Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran*
• AEFM / USEFM

Applicants must accurately describe their status in their application; failure to do so may result in a determination of ineligibility for a hiring preference.

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of the most recent Member Copy Four (4) of the DD-214, Certificate of Release or Discharge from Active Duty, and, if applicable, a letter from the U.S. Department of Veterans Affairs. If claiming conditional eligibility for U.S. Veterans’ preference, applicants mustsubmitproof of conditional eligibility. U.S. Veterans’ preference must be claimed on the applicationtobe properlytaken into account.

For complete definitions of AEFM, USEFM, EFM, Member of Household, etc., please visit the 3 FAM 7210 Definitions.

Additional Employment Considerations

The following apply to EFMs, USEFMs, and AEFMs only:

• An EFM employed on a PSA or FMA with a regular work schedule (full-time or part-time) is subject to the New Employee 90-Day Application Limitation and must work 90 calendar days in the current position before applying for other positions advertised at the Mission.
• An EFM employed on a temporary PSA or Temporary Appointment (TEMP) with an intermittent work schedule is not subject to the New Employee 90-Day Application Limitation and may apply for advertised Mission vacancies at any time.

The following apply to Locally Employed staff only:

• Current employees serving a probationary period are not eligible.
• Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible.

The following apply to all candidates:

Candidates who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.