Senior Systems Administrator (Australia) - TS/SCI with Polygraph

General Dynamics Information Technology; Alice Springs; On-site; AUD 90,000 - 140,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to support a Federal Intelligence Agency contract. The role provides Tier 2 support across Windows and Linux in a hybrid environment spanning multiple security enclaves.

Requirements include Active TS/SCI with Polygraph, Security+ CE or IAT Level II, 4+ years in IT, and expertise in AD, DNS/DHCP/LDAP, Windows Server 2012/2016, Linux, and ITIL processes.

Qualifications

• Active Directory Administration
• DNS, DHCP, DFS, LDAP
• Windows 10, Server 2012, Server 2016
• Application Troubleshooting: Outlook, Excel, Word, JAVA, IE
• Linux Operating System
• Familiarity with ticketing: ServiceNow, NETS
• ITIL v3 or higher

Responsibilities

• System Administrative duties for Windows and Linux workstations
• Troubleshooting application functionality, crash and performance
• Investigate user performance and coordinate with external teams
• Assist customers with Tier 2 incident resolution for Windows and Linux apps
• Provide remote end user desktop support
• Identify, analyze, and resolve system incidents; respond to escalations
• Communicate effectively with a variety of stakeholders
• Participate in special projects and incident triage

Skills

Active TS/SCI with Polygraph

Security+CE or IAT Level II+

4+ years related experience

ITIL v3 or higher

Tools

PowerShell

VMware

Citrix

System Center Configuration Manager

ServiceNow

NETS

UEM

Exchange

Job description

General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to join our team in support of a Federal Intelligence Agency contract. Primary responsibilities include providing Tier 2 support of maintaining multiple large Enterprise environment that spans CONUS and OCONUS boundaries. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environments.

• Active TS/SCI with Polygraph required to start - This international assignment requires the eligible candidate's Background Investigation/reinvestigation date must be within the last 4 years and polygraph within the last 3 years.
• Security+CE or other IAT Level II or higher certification required to start
  

Job Responsibilities & Duties:

• System Administrative duties to include management of Windows and Linux workstations on EVDI and physical
• Troubleshooting application functionality, crash and performance
• Investigate user performance and work with external teams to improve user experience
• Assist customers with Tier 2 incident resolution for Linux and windows applications.
• Provide remote end user desktop support
• Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.
• Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
• Participates in special projects as required.
• Willingness to provide initial triage, response, and notifications for incidents

Required/Desired Skills Candidates should have 4+ years related experience and knowledge/understanding of:

• Active Directory Administration
• DNS, DHCP, DFS, LDAP
• Windows 10, Server 2012, Server 2016,
• Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer
• Linux Operating system
• Understanding of Service Now, NETS or other ticketing process
• ITIL v3 or higher

The following knowledge/skill set is not required but is a plus

• Microsoft System Center Configuration Manager
• PowerShell
• Virtualization Environments (VMware, Citrix)
• Profile management utilizing the VMware User Experience Management (UEM) toolset
• Microsoft Exchange
• Telephone/Video support
• Networking
• Familiarity with site specific customer and mission

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