Frontline IT & Security Support Specialist

American Embassy; Canberra; On-site; AUD 60,000 - 85,000; Full time

Job summary

American Embassy in Canberra is seeking a Diplomatic Technology Assistant to provide front-line IT support and customer engagement. The role emphasizes security clearance, COMSEC accountability, and a broad range of IT administration tasks within classified and unclassified environments.

The position covers service desk functions, training, knowledge management, cybersecurity, and project support, with duties spanning in-person and remote channels. English proficiency is required.

Qualifications

• Two years of experience in an office/administrative setting providing IT support or customer service using office productivity suites and/or online applications.
• Enrollment in ERA application for education factor if applicable.
• Good working knowledge of English speaking, reading & writing.
• Education details depend on OPTION 1 or OPTION 2 as specified in the vacancy.

Responsibilities

• Service desk support, operations and systems administration.
• Training, knowledge management, and cybersecurity.
• Projects and administrative support.
• Maintain COMSEC accountability.

Skills

IT support

Customer service

Office apps

English proficiency

Education

Two years post-secondary study

High school diploma

Job description

American Embassy in Canberra is seeking a Diplomatic Technology Assistant to provide front-line IT support and customer engagement. The role emphasizes security clearance, COMSEC accountability, and a broad range of IT administration tasks within classified and unclassified environments.

The position covers service desk functions, training, knowledge management, cybersecurity, and project support, with duties spanning in-person and remote channels. English proficiency is required.