IT Support Specialist: Frontline Tech & User Services

Daracon

Newcastle-Maitland

On-site

AUD 60,000 - 90,000

Full time

11 days ago

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Job summary

Daracon Group is seeking an IT Support Officer to provide frontline IT support across offices and project sites. You will handle hardware, software and mobile device issues, manage service requests, and assist with Microsoft 365 tools and AD/Azure ID administration.

You will work in a Microsoft-centric environment, delivering high-quality customer service while contributing to ICT projects and documentation. A degree in IT/CS or related field, plus relevant certifications, are preferred.

Qualifications

Experience in a Service Desk, IT Support or Desktop Support role.
Strong knowledge of Microsoft Windows 11.
Experience supporting Microsoft 365 applications.
Current Australian Driver Licence.

Responsibilities

Providing frontline support for hardware, software and mobile device issues
Logging, managing and resolving service requests and incidents
Supporting Microsoft 365 applications including CoPilot, Outlook, Teams, OneDrive and SharePoint
Assisting with user account administration in Active Directory and Microsoft Entra ID
Deploying, configuring and troubleshooting Windows laptops, desktops and mobile devices
Supporting printers, meeting room technology and peripheral devices
Assisting with onboarding and offboarding activities
Creating and maintaining support documentation and knowledge base articles
Contributing to ICT projects, technology rollouts and continuous improvement initiatives
Delivering exceptional customer service to office-based and field-based employees