Diplomatic Tech Support Specialist (TS Clearance)

US Embassy and Consulates in Australia; Canberra; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Diplomatic Technology Assistant at US Embassy and Consulates in Australia supports front-line IT help for customers, including in-person and remote channels. You will provide Tier 1 support for both classified and unclassified systems in Controlled Access Areas and contribute to Diplomatic Technology initiatives.

You will also maintain COMSEC accountability and must be able to obtain and hold a Top Secret security clearance. The role is open to U.S. citizens and based in Canberra.

Qualifications

• At least 2 years of experience in an office or administrative setting providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues, AND successful completion of at least two years of full-time post-secondary study at a college or university.
• At least 4 years of experience in an office or administrative setting providing IT support or customer service using office productivity suites and/or online applications to troubleshoot and resolve issues, AND successful completion of high school (Year 12).
• Must be a U.S. citizen and able to obtain Top Secret clearance.

Responsibilities

• Provide front-line response to customer queries in person and through remote channels (telephone, email, chat, self-service forms).
• Provide Tier 1 operational support to customers on classified and unclassified systems, primarily in Controlled Access Areas (CAA).
• Participate in Diplomatic Technology initiatives and perform other assigned duties, emphasizing comprehensive IT administration and support.
• Maintain COMSEC accountability.

Skills

IT support

Customer service

Education

Two years of post-secondary study

High school diploma (Year 12)

Job description

The Diplomatic Technology Assistant at US Embassy and Consulates in Australia supports front-line IT help for customers, including in-person and remote channels. You will provide Tier 1 support for both classified and unclassified systems in Controlled Access Areas and contribute to Diplomatic Technology initiatives.

You will also maintain COMSEC accountability and must be able to obtain and hold a Top Secret security clearance. The role is open to U.S. citizens and based in Canberra.