Digital Solutions Growth Manager — Hybrid Role

SMA Australia; North Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

5 days paid leave at Xmas

Hybrid working environment

Job summary

SMA Australia is seeking a talented Business Development Manager – Digital Solutions in our Large-Scale team. The role is hybrid, combining home-based work with time at our North Sydney office, to drive end-to-end digital sales and ensure customer success.

You will own the digital customer journey from pre-sales qualification through deployment and renewal, collaborating with product sales, engineering, and support for value across Connectivity, Monitoring, Analytics and Cyber Security.

Qualifications

• Experience with business customers in technical industries such as renewable energy, software, technology, or industrial solutions.
• Background in customer-facing roles such as solution sales, customer success, account management, or technical consulting.
• Ability to explain technical products and features in a way that clearly demonstrates their value to customers.
• Strong communication and relationship building skills, with the ability to work effectively with customers and internal teams.
• Comfortable collaborating across different functions, including sales, operations, engineering, and technical support.
• Ability to manage multiple priorities and support customers throughout their digital solution journey.

Responsibilities

• Act as the primary point of contact for digital solutions within SMA's sales process.
• Identify and develop opportunities for digital products and services across hardware, EPC, and customer projects.
• Present the value and benefits of SMA's digital portfolio, including Connectivity, Monitoring, Analytics, and Cyber Security.
• Support solution design, pricing, technical discussions, commercial proposals, and contract closure in partnership with the sales teams.
• Coordinate closely with the Digital Sales Manager (HQ) to align digital sales strategies and activities.
• Own customer relationships throughout the post-sales lifecycle, driving onboarding, adoption, satisfaction, retention, and renewals.
• Manage customer implementation and onboarding activities from kickoff through to successful go-live, working closely with Digital Project Engineers.
• Identify account growth opportunities and promote the expansion of digital solutions across customer portfolios.
• Gather customer feedback and insights to support product enhancements and future digital development.
• Collaborate with Digital Project Engineers, Cloud Operations, Product Management, and Service & Support teams to resolve challenges and improve customer outcomes.
• Drive continuous improvement through process optimisation, standardisation, automation, and the development of scalable implementation practices.
• Success in this role will be measured by digital sales growth, customer adoption, retention, satisfaction, renewals, account expansion, and effective cross-functional collaboration.

Skills

Solution sales

Account management

Customer success

Technical consulting

Communication

Relationship building

Cross-functional collaboration

Multitasking

Education

Qualifications in a relevant technical field

Job description

SMA Australia is seeking a talented Business Development Manager – Digital Solutions in our Large-Scale team. The role is hybrid, combining home-based work with time at our North Sydney office, to drive end-to-end digital sales and ensure customer success.

You will own the digital customer journey from pre-sales qualification through deployment and renewal, collaborating with product sales, engineering, and support for value across Connectivity, Monitoring, Analytics and Cyber Security.