Customer Service Representative

Nsw Department Of Customer Service; Central Coast Council; On-site; AUD 65,000 - 79,000; Full time

Job summary

Service NSW is seeking a Customer Service Representative on the Central Coast to deliver welcoming, empathetic support at service centres across Tuggerah, Woy Woy, Gosford and Erina. The starting annual salary is $71,959 pro-rata, plus superannuation and leave loading.

Training will be provided to build confidence handling enquiries and delivering quality service. You will work as part of a team, ensuring a positive customer experience and helping keep service centres running smoothly.

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and the ability to manage more complex enquiries.
• Confidence using multiple computer systems and intermediate digital skills.
• A clear understanding of privacy, confidentiality and handling personal information appropriately.

Skills

Customer service

Attention to detail

Digital skills

Privacy knowledge

Problem-solving

Communication

Tools

CRM software

Ticketing systems

Job description

Customer Service Representative SNSW Clerk Grade 3/4- starting annual salary $71,959 pro- rata , plus superannuation and leave loading

Service Centre Locations: Tuggerah , Woy Woy, Gosford , Erina

Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.

What we’re looking for

We’re seeking people who are passionate about helping others and who thrive in a Service Centre environment. You don’t need public sector experience - we’ll provide training.

About you

Do you shine in a fast-paced, customer-focused environment where every conversation counts? Are you known for your friendly approach, calm problem-solving and genuine care for helping others?

In this role, you will be the face of our customer experience, creating positive, face-to-face interactions and responding to enquiries with empathy, confidence and professionalism. Every interaction is a chance to make someone’s day easier and leave a lasting positive impression.

If this sounds like you, we would love to hear from you!

To succeed in this role, you’ll need

• Strong customer service and communication skills
• Excellent attention to detail and the ability to manage more complex enquiries
• Confidence using multiple computer systems and intermediate digital skills
• A clear understanding of privacy, confidentiality and handling personal information appropriately

What you’ll bring

• A genuine desire to help others and create positive customer experiences
• A collaborative mindset and willingness to support team success
• A calm, professional and confident approach when engaging with a diverse range of customers
• Positivity, empathy and reliability in a fast-paced, customer-facing environment

Your Impact

In this role, you will help create a positive and welcoming experience for every person who walks through our doors. Your calm confidence, friendly approach and ability to meet people where they are will ensure customers feel supported from the moment they arrive. Working closely with your teammates, you will help keep our service centres running smoothly, contribute to an inclusive and supportive environment, and ensure customers leave feeling heard and helped. Your commitment to quality service will play an important role in strengthening our reputation within the local community.

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here . Flexibility is to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Part-time – minimum 20 hours per week - (Monday to Saturday )

Full-time – 70 hours per fortnight

Hours are also subject to change based on the needs of the business.

What we offer

• Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here .

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Further Information

For enquiries relating to recruitment please contact Joy Lethieullier via

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday 18 September 2026 at 9:59am

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