Eyecare Operations Leader – Multi-site Healthcare

Bupa Health Services; Melbourne; Ibrido; AUD 140.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Tech perks

Fitness discounts

Lifestyle perks

Flexible work-from-home

Descrizione del lavoro

Bupa Health Services in Melbourne is seeking an Eyecare Operations Manager to lead nationwide eyecare performance across Optical & Hearing practices. You will partner with Clinical Leadership and the National Operations Manager to drive operational excellence, customer experience, and workforce planning.

The role requires experience managing multi-site healthcare operations, rostering, budgeting, and supplier relationships, with a focus on safety, compliance and continuous improvement.

Competenze

• Experience leading multi-site healthcare, retail healthcare or service-based operations.
• Demonstrated success in managing operational performance across geographically dispersed teams.
• Experience in workforce planning, rostering, resource deployment and productivity optimisation.
• Proven capability in driving customer experience outcomes and operational excellence.
• Experience managing capital expenditure programs, equipment assets and procurement processes.
• Demonstrated ability to lead organisational change and implement operational improvement initiatives.
• Strong financial, commercial and analytical skills with experience managing budgets and performance metrics.
• Experience developing and maintaining strategic stakeholder relationships, including clinical leaders and external service providers.
• Proven leadership capability with a track record of building engagement, accountability and performance.
• Knowledge of healthcare regulatory, compliance and risk management requirements is highly desirable.

Mansioni

• Lead the day-to-day operational eyecare performance of Bupa Optical & Hearing practices nationally.
• Drive accountability for customer, people, operational and financial outcomes.
• Oversee appointment book management in line with clinical frameworks and service standards.
• Optimise clinician utilisation, patient access and practice productivity.
• Lead execution of the eyecare customer journey across all practices.
• Contribute to eyecare workforce planning, deployment and productivity initiatives across the network.
• Ensure resources are aligned to customer demand and business requirements.
• Establish and maintain optometry rostering standards that drive efficiency, compliance and workforce effectiveness.
• Build optometrist leadership capability, employee engagement and succession pipelines.
• Oversee equipment maintenance programs, operational compliance and consumable procurement.
• Ensure practices are equipped to deliver safe, efficient and uninterrupted services.
• Manage operational relationships with key external partners, including HICAPS and other service providers.

Descrizione del lavoro

Bupa Health Services in Melbourne is seeking an Eyecare Operations Manager to lead nationwide eyecare performance across Optical & Hearing practices. You will partner with Clinical Leadership and the National Operations Manager to drive operational excellence, customer experience, and workforce planning.

The role requires experience managing multi-site healthcare operations, rostering, budgeting, and supplier relationships, with a focus on safety, compliance and continuous improvement.