Eyecare Operations Leader - Nationwide & Flexible

Bupa Australia; Melbourne; Remote; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Flexible work from home

Career growth opportunities

Employee discounts

Job summary

Bupa Australia is seeking an Eyecare Operations Manager to lead national eyecare practice performance across the Optical and Hearing networks. Reporting to the COO, you will drive operational excellence, workforce planning, customer experience, and governance to deliver safe, efficient services across Australia, including Melbourne.

You will build high-performing teams, manage capital expenditure and equipment assets, establish rostering standards, and partner with clinical leadership to support

Qualifications

• Experience leading multi-site healthcare or service-based operations.
• Demonstrated success in managing operational performance across geographically dispersed teams.
• Experience in workforce planning, rostering, resource deployment and productivity optimisation.
• Proven capability in driving customer experience outcomes and operational excellence.
• Experience managing capital expenditure programs and equipment assets.
• Ability to lead organizational change and implement improvement initiatives.
• Strong financial, commercial and analytical skills with experience managing budgets and performance metrics.
• Experience developing and maintaining strategic stakeholder relationships with clinical leaders and external providers.
• Proven leadership capability with engagement and accountability.
• Knowledge of healthcare regulatory, compliance and risk management desirable.

Responsibilities

• Lead the day-to-day operational eyecare performance of Bupa Optical & Hearing practices nationally.
• Drive accountability for customer, people, operational and financial outcomes.
• Oversee appointment book management in line with clinical frameworks and service standards.
• Optimise clinician utilisation, patient access and practice productivity.
• Lead execution of the eyecare customer journey across all practices.
• Contribute to eyecare workforce planning, deployment and productivity initiatives across the network.
• Ensure resources are aligned to customer demand and business requirements.
• Establish and maintain optometry rostering standards that drive efficiency, compliance and workforce effectiveness.
• Build optometrist leadership capability, employee engagement and succession pipelines.
• Oversee equipment maintenance programs, operational compliance and consumable procurement.
• Ensure practices are equipped to deliver safe, efficient and uninterrupted services.
• Manage operational relationships with key external partners, including HICAPS and other service providers.

Skills

Multi-site healthcare management

Workforce planning

Rostering

Budget management

Customer experience

Operational governance

Stakeholder management

Capital expenditure

Team leadership

Regulatory compliance

Job description

Bupa Australia is seeking an Eyecare Operations Manager to lead national eyecare practice performance across the Optical and Hearing networks. Reporting to the COO, you will drive operational excellence, workforce planning, customer experience, and governance to deliver safe, efficient services across Australia, including Melbourne.

You will build high-performing teams, manage capital expenditure and equipment assets, establish rostering standards, and partner with clinical leadership to support