Digital Operations Lead: Reliability & Impact (Hybrid)

Bupa Australia; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Wellbeing programs

Job summary

Bupa Australia is seeking a Digital Operations Capability Lead to own performance, reliability and continuous improvement of operational support services across the Digital portfolio. You will act as the onshore link between Digital leadership, Digital crews, Technology Operations and the Bupa Capability Centre, setting priorities and guiding response to incidents and risks.

You will govern service performance and cross‑team improvements while collaborating with product, engineering, platform,

Qualifications

• Demonstrated leadership experience in technology operations, application support, or comparable environments.

Responsibilities

• Accountable for performance, reliability and continual improvement of operational support services across the Digital portfolio.

Skills

Leadership experience

Service performance

Operational risk management

Stakeholder management

Written communication

Governance across teams

Incident and problem management

Knowledge of ITIL or service mgmt

Education

ITIL certification (desirable)

Job description

Bupa Australia is seeking a Digital Operations Capability Lead to own performance, reliability and continuous improvement of operational support services across the Digital portfolio. You will act as the onshore link between Digital leadership, Digital crews, Technology Operations and the Bupa Capability Centre, setting priorities and guiding response to incidents and risks.

You will govern service performance and cross‑team improvements while collaborating with product, engineering, platform,