Eyecare Operations Leader — National Multi‑Site Healthcare

Bupa Australia; Melbourne; Sur place; AUD 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Health insurance

Flexible working from home

Exclusive benefits and discounts

Résumé du poste

Bupa Australia is seeking an Eyecare Operations Manager to lead national eyecare performance across the Optical and Hearing practices, reporting to the COO. You will partner with Clinical Leadership to drive operational excellence, workforce planning, customer experience and governance while building high-performing teams and managing capital expenditure.

In this role you will ensure efficient rostering, clinician utilisation, patient access and productivity, while maintaining strong external

Qualifications

• Optometry degree.
• Experience leading multi-site healthcare or service-based operations.
• Experience in workforce planning, rostering, resource deployment and productivity optimisation.
• Strong financial, commercial and analytical skills with budgeting and performance metrics.
• Proven leadership with stakeholder relationship capability.
• Knowledge of healthcare regulatory, compliance and risk management is desirable.

Responsabilités

• Lead day-to-day operational eyecare performance of Bupa Optical & Hearing practices nationally.
• Drive accountability for customer, people, operational and financial outcomes.
• Oversee appointment book management in line with clinical frameworks and service standards.
• Optimise clinician utilisation, patient access and practice productivity.
• Lead execution of the eyecare customer journey across all practices.
• Contribute to eyecare workforce planning, deployment and productivity initiatives across the network.
• Ensure resources are aligned to customer demand and business requirements.
• Establish and maintain optometry rostering standards that drive efficiency, compliance and workforce effectiveness.
• Build optometrist leadership capability, employee engagement and succession pipelines.
• Oversee equipment maintenance programs, operational compliance and consumable procurement.
• Ensure practices are equipped to deliver safe, efficient and uninterrupted services.
• Manage operational relationships with key external partners, including HICAPS and other service providers.

Formation

Optometry degree

Description du poste

Bupa Australia is seeking an Eyecare Operations Manager to lead national eyecare performance across the Optical and Hearing practices, reporting to the COO. You will partner with Clinical Leadership to drive operational excellence, workforce planning, customer experience and governance while building high-performing teams and managing capital expenditure.

In this role you will ensure efficient rostering, clinician utilisation, patient access and productivity, while maintaining strong external