Digital Adoption Specialist — Elevate B2B eCommerce

Reo Group; Canterbury-Bankstown; On-site; AUD 80,000 - 90,000; Full time

Job summary

Reo Group is seeking a digitally confident Digital Adoption Specialist to join a national B2B organisation. You will support customers and internal teams in adopting digital purchasing platforms, including eCommerce and eProcurement, through demonstrations, onboarding and practical training.

The role blends technology, relationship management and commercial engagement. You will work with sales, operations and technical teams to identify opportunities, overcome adoption challenges and promote

Qualifications

• 2+ years in digital adoption or customer success.
• Experience onboarding, platform demonstrations or training.
• Strong communication and stakeholder engagement skills.
• Willingness to undertake interstate travel.

Responsibilities

• Drive customer adoption and ongoing utilisation of B2B eCommerce and eProcurement platforms.
• Engage with customers to understand purchasing processes and opportunities.
• Deliver platform demonstrations, onboarding and practical training sessions.
• Partner with sales and operations to build confidence in digital technologies.
• Conduct joint customer meetings to identify opportunities and support engagement.
• Identify opportunities for digital purchasing solutions with technical teams.
• Support customers through onboarding journey and post-activation adoption.
• Collaborate with technical stakeholders on integrations and launches.
• Develop engagement plans prioritising high-potential customers.
• Troubleshoot challenges and coordinate support requirements.
• Monitor engagement and activation to evaluate adoption performance.
• Maintain customer records and engagement activity in CRM.

Skills

Digital adoption

Customer success

B2B eCommerce

CRM/ERP exposure

Training delivery

Tools

CRM systems

ERP platforms

Job description

Reo Group is seeking a digitally confident Digital Adoption Specialist to join a national B2B organisation. You will support customers and internal teams in adopting digital purchasing platforms, including eCommerce and eProcurement, through demonstrations, onboarding and practical training.

The role blends technology, relationship management and commercial engagement. You will work with sales, operations and technical teams to identify opportunities, overcome adoption challenges and promote