B2B Digital Adoption Champion

Reo Group; Melbourne; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Major digital transformation

Autonomy & variety

Cross-functional exposure

Job summary

Reo Group is seeking a Digital Adoption Specialist to help customers and internal teams adopt digital purchasing platforms. You will demonstrate, train and onboard users, aligning technology with commercial goals across a national B2B context.

The role blends technology, relationship management and business engagement, with travel across interstate boundaries and a strong focus on improving digital engagement and purchasing behaviours.

Qualifications

• Minimum 2 years' experience in digital adoption, customer success, B2B eCommerce, technology solutions or a related customer-facing role.
• Strong technical aptitude with demonstrated experience navigating multiple digital platforms and business systems.
• Exposure to B2B eCommerce, eProcurement, CRM or ERP systems, with the ability to quickly learn new technologies.
• Experience supporting customer onboarding, platform demonstrations, digital implementations or technology adoption initiatives.
• Strong customer engagement and relationship management skills, with the ability to influence stakeholders and drive behavioural change.

Responsibilities

• Drive customer adoption and ongoing utilisation of B2B eCommerce and eProcurement platforms.
• Engage with customers to understand their purchasing processes, identify opportunities and recommend appropriate digital solutions.
• Deliver engaging platform demonstrations, customer onboarding and practical training sessions.
• Partner with sales and operational teams to build confidence in digital technologies and strengthen internal capability.
• Conduct joint customer meetings and field visits to identify digital opportunities and support customer engagement.
• Identify and qualify opportunities for digital purchasing solutions, collaborating with relevant technical teams.

Skills

Digital adoption

Customer success

B2B eCommerce

CRM/ERP

Relationship management

Commercial awareness

Interstate travel

Job description

Reo Group is seeking a Digital Adoption Specialist to help customers and internal teams adopt digital purchasing platforms. You will demonstrate, train and onboard users, aligning technology with commercial goals across a national B2B context.

The role blends technology, relationship management and business engagement, with travel across interstate boundaries and a strong focus on improving digital engagement and purchasing behaviours.