Digital Adoption & Customer Success Lead

Xpt Software Australia Pty Ltd

Sydney

On-site

AUD 80,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Major transformation

Digital exposure

Autonomy & field work

Job summary

Xpt Software Australia Pty Ltd is seeking a Digital Adoption Specialist to help customers and internal teams embrace digital purchasing platforms, including eCommerce and eProcurement. You will provide onboarding, demonstrations and training while collaborating with sales and operations to maximize adoption and commercial impact.

The role offers autonomy within a national organisation undergoing digital transformation, exposure to modern business systems, and opportunities to drive improvements

Qualifications

2+ years in digital adoption or customer-facing roles.
Strong technical aptitude across multiple digital platforms and business systems.
Experience with B2B eCommerce, eProcurement, CRM or ERP systems.

Responsibilities

Drive customer adoption and ongoing utilisation of B2B eCommerce and eProcurement platforms.
Engage with customers to understand purchasing processes and opportunities for digital solutions.
Deliver platform demonstrations, onboarding and practical training sessions.
Partner with sales and operations to build confidence in digital tech.
Monitor engagement and activation to evaluate adoption performance.
Maintain accurate customer records through CRM and support platforms.

Skills

Digital adoption

Customer success

B2B engagement

Relationship management

Tools

CRM

ERP systems

eProcurement platforms

eCommerce platforms

Job description

The role offers autonomy within a national organisation undergoing digital transformation, exposure to modern business systems, and opportunities to drive improvements

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