Facilities Access Control Officer

Mackay Regional Council; Mackay Regional; On-site; AUD 87,000 - 89,000; Full time

Benefits offered by this job

Base salary

Superannuation 18%

Annual leave 4-5 weeks

9-day fortnight

Salary sacrificing

Lifestyle benefits

Career development

Learning & development

Employee Assistance Program

Health & wellbeing

Social clubs

Job summary

Mackay Regional Council is seeking a Facilities Access Control Officer to administer and oversee access control across our facilities portfolio. This permanent full-time role focuses on secure management of keys, access cards and electronic permissions while maintaining accurate records.

You will respond to access-related incidents, coordinate with contractors, and analyse system performance to improve reliability, security and operational efficiency.

Qualifications

• Experience in facilities operations, access control, security systems administration or a similar operational environment.
• Knowledge of access control systems and related technologies such as CCTV, alarm monitoring systems or Building Management Systems (BMS).
• Strong administration skills with the ability to maintain accurate records and manage competing priorities.
• Well-developed communication and stakeholder engagement skills.
• Demonstrated problem-solving skills and the ability to respond effectively to operational issues.
• Qualifications in Business Administration, Facilities Management or a related field (Certificate III preferred), or equivalent relevant experience.
• Current QLD C Class Driver Licence or equivalent.

Responsibilities

• Coordinating the issue, tracking and management of security keys, access cards and electronic access permissions.
• Processing access requests and maintaining accurate, audit-ready records.
• Monitoring access control systems and supporting the security of Council buildings and facilities.
• Investigating access-related issues, alarm activations and security incidents, and coordinating appropriate responses.
• Liaising with contractors, service providers and internal stakeholders to resolve access and security system matters.
• Analysing system performance and identifying opportunities to improve reliability, security and operational efficiency.

Skills

Facilities operations

Access control

CCTV

Alarm monitoring

Building Management Systems

Administration

Communication

Problem-solving

Driver Licence

Education

Certificate III in Business Administration/Facilities Management

Job description

About This Opportunity

As the Facilities Access Control Officer, you will be responsible for the administration and oversight of access control systems across Council's facilities portfolio. This permanent full-time role supports the secure management of keys, access cards and electronic permissions while maintaining accurate records, responding to access-related incidents, and contributing to the protection of Council assets and facilities.

Key Responsibilities Include

• Coordinating the issue, tracking and management of security keys, access cards and electronic access permissions.


• Processing access requests and maintaining accurate, audit-ready records.


• Monitoring access control systems and supporting the security of Council buildings and facilities.


• Investigating access-related issues, alarm activations and security incidents, and coordinating appropriate responses.


• Liaising with contractors, service providers and internal stakeholders to resolve access and security system matters.


• Analysing system performance and identifying opportunities to improve reliability, security and operational efficiency.

Essential Qualifications, Experience & Skills

• Experience in facilities operations, access control, security systems administration or a similar operational environment.


• Knowledge of access control systems and related technologies such as CCTV, alarm monitoring systems or Building Management Systems (BMS).


• Strong administration skills with the ability to maintain accurate records and manage competing priorities.


• Well-developed communication and stakeholder engagement skills.


• Demonstrated problem-solving skills and the ability to respond effectively to operational issues.


• Qualifications in Business Administration, Facilities Management or a related field (Certificate III preferred), or equivalent relevant experience.


• Current QLD C Class Driver Licence or equivalent.

Why work for Mackay Regional Council?

Mackay Regional Council is a dynamic, progressive and financially sound local government. We have responsibility for $3.5 billion worth of assets and employ almost 1200 dedicated staff in a vibrant, rapidly growing region where sugar, mining, beef, tourism and retail drive the economy. Mackay is located halfway between Brisbane and Cairns and is truly the heart of Queensland, covering 7,622 square kilometres of rainforest, Natural Parks, historic townships, miles of golden beaches and more than 70 tropical islands. The Region boasts a vibrant economy offering an idyllic lifestyle on the Central Queensland coast, from picturesque beaches and nearby island resorts to beautiful rainforests. The Region has a great climate coupled with high quality education and health facilities.

Discover more about the Mackay Region https://www.discovermackay.com.au/

Benefits

• Base annual salary of $ 86,710 - $88,625


• Up to 18% superannuation (conditions apply).


• Choice of 4 or 5 weeks’ annual leave with 17.5% leave loading.


• Flexible work arrangements with a 9-day fortnight roster.


• May be eligible for salary sacrificing options.


• Membership to lifestyle benefits program including corporate discounts.


• Study and assistance programs for career development.


• Learning and career development opportunities.


• Employee Assistance Program.


• Employee health and wellbeing initiatives.


• Active Social Clubs.

Want to know more about this role?

View the Position Description (PD) for this role in the document attachments.

Applications Close

24 September 2026

• Important information for applicants: To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process. Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing). We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.