Administration Officer Development Services

NRW.Global Business; Port Macquarie; Hybrid; AUD 62,000 - 76,000; Full time

Benefits offered by this job

Flexible work arrangements - hybrid

Flexi-time

Discounted gym membership

The Welcome Experience

Career development opportunities

Annual salary increase per Local Govt.

Long service leave after 5 years

Employee assistance program

Salary packaging options

Awards ceremony recognition

Job summary

Port Macquarie-Hastings Council is seeking an Administration Officer to join the Development Services team. You will provide high-quality administrative support for planning and development, assist customers and stakeholders, and help deliver services that support community growth.

The role requires strong organisation, customer focus, and teamwork. The successful candidate will handle enquiries, issue development-related fees, process applications, maintain records, and support internal staff.

Qualifications

• Experience in an administrative support role in planning/development/local government or similar environment.
• High-level computer skills with databases, records management, and MS Office.
• Strong attention to detail and ability to process information accurately.
• Ability to follow procedures, manage competing priorities, and meet deadlines.
• Well-developed written and verbal communication skills.
• Commitment to excellent customer service and teamwork.
• Experience with Content Manager and/or Civica Authority is highly regarded.

Responsibilities

• Respond to customer enquiries relating to planning and development matters.
• Prepare and issue fees for development applications and bonds.
• Generate Planning Certificates and other development-related documentation.
• Receive, register and process development applications and supporting documents.
• Process requests for copies of development-related records and documents.
• Maintain accurate records and data entry within relevant business systems.
• Provide administrative support to internal stakeholders involved in development application processing.
• Assist with training and guidance for Customer Service Officers on development processes.

Skills

Administrative experience

Customer service

Microsoft Office

Databases experience

Records management

Attention to detail

Written and verbal communication

Teamwork

Content Manager experience

Civica Authority experience

Tools

Content Manager

Civica Authority

Job description

About The Opportunity

At PMHC every employee plays a part in ensuring we work together to achieve positive outcomes for our community. To help us achieve this we are seeking a motivated and customer-focused Administration Officer to join our Development Services team. In this role, you will provide high-quality administrative support for planning and development processes, assist customers and stakeholders with enquiries, and contribute to the efficient delivery of services that support the growth and development of our community. If you are highly organised, enjoy working in a fast-paced environment, and have a strong commitment to customer service, we would love to hear from you. To be successful in the role you will need the following:

• Experience in an administrative support role, preferably within planning, development, local government, property, construction, regulatory services, or a similar environment.
• High-level computer skills, including experience using databases, records management systems, and Microsoft Office applications.
• Strong attention to detail and the ability to accurately process information and documentation.
• Demonstrated ability to follow procedures, manage competing priorities, and meet deadlines.
• Well-developed written and verbal communication skills.
• A commitment to providing excellent customer service and working collaboratively within a team.
• Experience with Content Manager and/or Civica Authority will be highly regarded.

On a Typical Day This Role Will

• Respond to customer enquiries relating to planning and development matters.
• Prepare and issue fees associated with development applications and undertake administrative processes associated with bonds.
• Generate Planning Certificates and other development-related documentation.
• Receive, register, and process development applications and supporting documentation.
• Process requests for copies of development-related records and documents.
• Maintain accurate records and data entry within relevant business systems.
• Provide administrative support to internal stakeholders involved in development application processing.
• Assist with training and guidance for Customer Service Officers on development application processes and procedures.

Remuneration And Benefits

Employment Type: Permanent, Full Time, 35 hours per week

Salary (exclusive of super): Starting at $69,240.69 per annum plus 12% superannuation with the opportunity for competency-based progression.

Benefits

• Flexible work arrangements - hybrid working and flexi-time
• Discounted gym membership through membership to Fitness Passport
• Candidates relocating to the region have access to The Welcome Experience
• Career development opportunities OR Opportunities for learning and development and internal career progression
• Annual salary increase as per the Local Government (State) Award 2026 plus annual salary review
• Long service leave after 5 years
• Generous employee assistance program
• Salary packaging options available through Salary Packaging Australia and Maxxia
• Recognition through our annual awards ceremony celebrating and rewarding staff achievements

About The Port Macquarie Hastings Region

The region is one of Australia's most enviable locations. We boast a stunning hinterland, kilometres of pristine beaches, national parks, playgrounds, sporting facilities, restaurants, galleries, theatres and a genuine community vibe. The Mid-North Coast is perfect for hiking, surfing, camping, fishing, exploration, sports, arts, theatre, food and wine.

Questions?

If you would like to know more about this opportunity or have any questions about the role, please contact Kimberley Calvert, Team Leader, on 0265 818 547.

Applications Close:

Sunday 20 September 2026 at 11:30pm

At Port Macquarie-Hastings Council

We believe that diversity makes us stronger. We are committed to creating a workplace that reflects the vibrant community we serve—where everyone feels welcome, respected, and empowered to thrive.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, culturally and linguistically diverse individuals, and members of the LGBTQIA+ community.

If you require any adjustments during the recruitment process or in the workplace, please contact us at [e-mail]. We're here to support you every step of the way.

Notes

Suitable candidates may be placed on an eligibility list for future identical positions for 6 months or a talent pool for similar positions for a period of 12 months.

Please upload documents in PDF format.

Preferred applicants are required to complete pre-employment checks. This may include: Reference Checks; National Criminal Police Check; Medical Assessment (includes drug and alcohol testing); Qualification verification; Working with Children Check verification.

PMHC's recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview).

Please regularly check your 'junk mail' or ensure our email address [e-mail] and Pulse email [e-mail] is set to 'trustworthy'.

Port Macquarie Hastings Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.