Development Support Coordinator

Metricon; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Learning & development opportunities

Salary packaging opportunities

Housing discounts (via Metricon)

Job summary

Metricon TownLiving is seeking a Development Support Coordinator to act as the first point of contact for developers and sales agents across residential communities. You will assist with building permits, document management, and contract preparation, ensuring smooth pre-construction and construction processes.

The role requires strong customer service skills, attention to detail, and the ability to liaise with developers, sales agents and customers.

Qualifications

• Experience in delivering high standard customer service in a multi-channel environment.
• Ability to troubleshoot and meet deadlines to achieve performance standards.
• Strong interpersonal skills to build rapport with team members, stakeholders and customers.

Responsibilities

• Be the first point of contact for developers and sales agents for a portfolio of residential communities.
• Assist with building permits applications and other compliance processes.
• Maintain customer files and provide updates on home progress.
• Register and track documentation and respond to queries.
• Review sales paperwork to ensure customer requirements are clear before contracts.
• Follow up outstanding documents for One Part Contracts.
• Provide regular updates to developers and sales agents on pre-construction and construction projects.
• Distribute and assist with the HIA Building Contract queries.
• Prepare production-ready project briefs for the production team.
• Assist with settlements coordination with developers, builders, and customers.

Skills

Customer service

Multi-channel

Communication

Interpersonal skills

Word

Excel

SharePoint

Organised

Building/construction knowledge

Tools

Word

Excel

SharePoint

Job description

Development Support Coordinator - Town Living

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

'TownLiving by Metricon' is a leading provider of innovative, world-class home and lifestyle developments. This involves designing, building, marketing and innovative concepts in townhouse development.

Based in our new Notting Hill Office, you will develop and nurture long term relationships with Development Managers, Sales Agents and customers, representing TownLiving over a variety of projects.

Reporting to the Development Team Manager, your responsibilities will include:

• Being the first point of contact for the developer & sales agents for a portfolio of residential communities
• Application and preparation of Building Permits and other associated compliances
• Maintaining the highest standard of customer service by monitoring progress of customer files and providing updates on the status of their home
• Registering and tracking all documentation and answering any questions & queries.
• Review Sales paperwork to ensure the customer requirements are clear and have no discrepancies before preparing the building contract
• Following up any outstanding documentation to prepare One Part Contracts
• Provide Developers and Sales Agents regular updates for projects in pre-construction & under construction
• Creating & distributing the HIA Building Contract assisting with all questions & queries pertaining to the HIA Contract
• Revision & preparation of projects for the production team to work on and resolve any discrepancies before building permit applications; and
• Facilitating with the developer and construction team settlement day procedure and communication and conduct of settlements with the customer.

Metricon will offer you:

• Be supported by a Management Team that has a Culture Where You Matter!
• Ongoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
• Metricon Homes – Australia largest Home Builder for the 11th Consecutive Year
• We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
• Attractive housing discounts on our award-winning homes
• You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
• 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
• Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform

The successful candidate will have:

• Proven experience in being a member of a successful, dynamic, multi-channel and results focused customer service team with a passion for customer service excellence
• Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards.
• Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers.
• Intermediate Microsoft WORD, EXCEL & Sharepoint computer skills
• Highly organised – ability to multi-task and deal with a variety of activities
• Working knowledge of the building and construction process
• Understanding of the sales experience (Major Purchase); and
• Experience (preferred) in understanding residential construction contracts.

To find out more about this TownLiving by Metricon copy and paste this link into your browser window - https://www.metricon.com.au/townhomes/melbourne

This role requires a national police check to be undertaken by the successful applicant