Development Support Coordinator

Metricon Homes; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Housing discounts

LifeWorks program

Rewards platform discounts

Job summary

Metricon Homes, Australia’s largest home builder, invites you to join TownLiving as a Development Support Coordinator in Melbourne. You will manage relationships with Development Managers, Sales Agents and customers across townhouse developments, handling permit applications and compliance, and ensuring smooth pre- to post-construction processes.

You will monitor progress, prepare documentation, and coordinate settlements while delivering excellent service.

Qualifications

• Proven experience in being a member of a successful, dynamic, multi-channel and results focused customer service team with a passion for customer service excellence
• Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
• Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers
• Intermediate Microsoft WORD, EXCEL & Sharepoint computer skills
• Highly organised – ability to multi-task and deal with a variety of activities
• Working knowledge of the building and construction process
• Understanding of the sales experience (Major Purchase); and
• Experience (preferred) in understanding residential construction contracts.

Responsibilities

• Act as the first point of contact for developers and sales agents for a portfolio of residential communities
• Prepare and manage Building Permits and related compliance documents
• Maintain high standards of customer service by updating on progress of customer files
• Review Sales paperwork to ensure customer requirements are clear and error-free
• Follow up outstanding documentation to prepare One Part Contracts
• Provide developers and sales agents with regular project updates during pre-construction and construction phases
• Create and distribute the HIA Building Contract and support with related queries
• Assist with settlement procedures and communications with customers

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Organisational skills

Tools

Microsoft Word

Excel

SharePoint

Job description

Development Support Coordinator - Town Living Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

‘TownLiving by Metricon’ is a leading provider of innovative, world-class home and lifestyle developments. This involves designing, building, marketing and innovative concepts in townhouse development.

Based in our new Notting Hill Office, you will develop and nurture long term relationships with Development Managers, Sales Agents and customers, representing TownLiving over a variety of projects.

Reporting to the Development Team Manager, your responsibilities will include:Being the first point of contact for the developer & sales agents for a portfolio of residential communities Application and preparation of Building Permits and other associated compliances

Maintaining the highest standard of customer service by monitoring progress of customer files and providing updates on the status of their home

Registering and tracking all documentation and answering any questions & queries. Review Sales paperwork to ensure the customer requirements are clear and have no discrepancies before preparing the building contract Following up any outstanding documentation to prepare One Part ContractsProvide Developers and Sales Agents regular updates for projects in pre-construction & under construction

Creating & distributing the HIA Building Contract assisting with all questions & queries pertaining to the HIA Contract Revision & preparation of projects for the production team to work on and resolve any discrepancies before building permit applications; and

Facilitating with the developer and construction team settlement day procedure and communication and conduct of settlements with the customer.

Metricon will offer you:Be supported by a Management Team that has a Culture Where You Matter!Ongoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs

Metricon Homes – Australia largest Home Builder for the 11th Consecutive YearWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities

Attractive housing discounts on our award-winning homes

You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform

The successful candidate will have:Proven experience in being a member of a successful, dynamic, multi-channel and results focused customer service team with a passion for customer service excellence

Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards.Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers.Intermediate Microsoft WORD, EXCEL & Sharepoint computer skills

Highly organised – ability to multi-task and deal with a variety of activities

Working knowledge of the building and construction process

Understanding of the sales experience (Major Purchase); and

Experience (preferred) in understanding residential construction contracts.

To find out more about this TownLiving by Metricon copy and paste this link into your browser window - https://www.metricon.com.au/townhomes/melbourne

This role requires a national police check to be undertaken by the successful applicant