Service & Warranty Site Manager

Metricon Homes, Inc.; Gold Coast City; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Car

Fuel Card

Ipad

Mobile

Job summary

Metricon Homes is seeking a skilled Service and Warranty Site Manager to lead the customer-facing function within Queensland Building team, serving the North NSW to South Gold Coast region. You will drive quality outcomes, manage inspections, and ensure timely resolutions for warranty matters.

The role requires a trade background and strong customer service experience, with the ability to self-manage and lead under time-critical conditions.

Qualifications

• Experience in a customer service/contact role is required.
• A trade background in construction is highly desirable.
• Experience in the building industry, preferably in volume new-home environments.

Responsibilities

• Respond promptly to customer inquiries and follow up on all matters.
• Complete inspections in customers' homes and qualify defects.
• Explain product usage and provide required manuals to customers.
• Be punctual for appointments and manage rescheduling if needed.
• Conduct ad hoc site inspections for active jobs.
• Ensure on-site works meet Metricon and industry standards.
• Attend department days and contribute to team development.
• Maintain up-to-date reporting and documentation.

Skills

Customer service

Team leadership

Time management

Attitude

Education

Cert IV in Building

Job description

Lead Customer Excellence. Drive Quality Outcomes.

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Fantastic Opportunity for a customer focused and experienced Service and Warranty Site Manager to join our Queensland Building team, working in and around the North New South Wales to South Gold Coast region.

Your responsibilities will include:

• Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner
• Completing Inspections in Customers' homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings.
• Explain to customers how to use products and ensure that customers have all required manuals
• Be on time to appointments and phone to cancel or change appointments if emergency delays occur
• Ad Hoc Site Inspections for active jobs
• Ensure on-site works are undertaken to both Metricon and current industry standards
• Attend required department office day, as well as playing an active part of team development
• Progress efficiently through both the diagnostic and action stages of each allocated home; and
• Up to date recording were required with all reports.

Metricon will offer you:

• $$$ + Car + Fuel Card +Ipad + Mobile
• Australia largest, and HIA #1 Home Builder for the 11th Consecutive Year
• Opportunity to lead a critical customer facing function
• Work with a respected industry leader
• Influence customer experience and operational excellence
• Supportive team culture focused on development and continuous improvement; and
• Competitive salary package and career development opportunities

The successful candidate will have:

• A trade background in the construction industry highly desirable
• Experience in a customer service/contact role is required
• Experience in the building industry - preferably in the volume new-home environment
• Cert IV in Building is highly regarded
• The ability to self-manage and lead others in a time critical environment is of utmost importance
• Working knowledge of Australian Building Codes, standards and regulations; and
• A GREAT ATTITUDE!!!!

Metricon Homes complete mandatory medical and national police checks on all successful applicants