Residential Development Support Specialist - Career Growth

Metricon; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Learning & development opportunities

Salary packaging opportunities

Housing discounts (via Metricon)

Job summary

Metricon TownLiving is seeking a Development Support Coordinator to act as the first point of contact for developers and sales agents across residential communities. You will assist with building permits, document management, and contract preparation, ensuring smooth pre-construction and construction processes.

The role requires strong customer service skills, attention to detail, and the ability to liaise with developers, sales agents and customers.

Qualifications

• Experience in delivering high standard customer service in a multi-channel environment.
• Ability to troubleshoot and meet deadlines to achieve performance standards.
• Strong interpersonal skills to build rapport with team members, stakeholders and customers.

Responsibilities

• Be the first point of contact for developers and sales agents for a portfolio of residential communities.
• Assist with building permits applications and other compliance processes.
• Maintain customer files and provide updates on home progress.
• Register and track documentation and respond to queries.
• Review sales paperwork to ensure customer requirements are clear before contracts.
• Follow up outstanding documents for One Part Contracts.
• Provide regular updates to developers and sales agents on pre-construction and construction projects.
• Distribute and assist with the HIA Building Contract queries.
• Prepare production-ready project briefs for the production team.
• Assist with settlements coordination with developers, builders, and customers.

Skills

Customer service

Multi-channel

Communication

Interpersonal skills

Word

Excel

SharePoint

Organised

Building/construction knowledge

Tools

Word

Excel

SharePoint

Job description

Metricon TownLiving is seeking a Development Support Coordinator to act as the first point of contact for developers and sales agents across residential communities. You will assist with building permits, document management, and contract preparation, ensuring smooth pre-construction and construction processes.

The role requires strong customer service skills, attention to detail, and the ability to liaise with developers, sales agents and customers.