Building Support Coordinator

Metricon Homes, Inc.; Greater Shepparton; On-site; AUD 65,000 - 90,000; Full time

Job summary

Metricon Homes is Australia’s largest home builder, seeking a proactive customer liaison in our Shepparton region to keep clients updated throughout the building process. You will work with Site Managers and enter information into the Clickhome Database to move jobs toward settlement with minimal friction.

The successful candidate will have experience in customer-focused roles, strong organizational and interpersonal skills, and the ability to read plans.

Qualifications

• Experience in a customer-focused role with conflict resolution.
• Able to read plans; knowledge of contracts is an advantage.
• Proven ability to manage time-critical customer contact.
• Highly organized with strong interpersonal skills.
• Intermediate MS Word, Excel and Outlook; database experience is a plus.

Responsibilities

• Proactively manage customer expectations with regular updates on home status during construction.
• Communicate between Metricon clients and site personnel to ensure feedback and resolution.
• Maintain customer files with contracts, variations and other required documentation.
• Create workflow and complete tasks as they arise.
• Coordinate inspections and ensure occupancy permits are achieved.
• Coordinate gas line/meter installations and electricity disconnections.
• Ensure data in the Clickhome database is accurate and up-to-date.
• Maintain knowledge of Metricon products, services and processes.

Skills

Customer service

Conflict management

Reading plans

Contract knowledge

Interpersonal skills

Time management

Organisational skills

MS Office

Tools

Clickhome Database

Database systems

Job description

Love Where You Work!!!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families.

Based in our Kialla (Shepparton) Office,

You will proactively manage customer expectations by ensuring they are regularly updated on the status of their home during the building process. Enjoy working with our experienced Site Managers to get our customers to settlement with minimal touch points whilst entering everything in our Clickhome Database to drive the jobs through.

Reporting to the Building Support Team Leader, your responsibilities will include:

• Proactively managing customer expectations by ensuring clients are regularly updated of the status of their home during the building process
• Effectively communicating and maintaining the professional link between Metricon clients and site personnel to ensure feedback and resolution
• Maintain customer files with relevant contract, variations and other required documentation
• Creating workflow, completing tasks as they arise
• Provide all relevant documentation including compliance certificates to nominated Building InspectorConfirm with Site Manager that inspections are complete in order to achieve occupancy permits
• Coordinate the installation of gas line/ meter with authority using CPT reports
• Coordinate electricity disconnection with service provider upon settlement
• Ensure all the information kept in the database is correct and up to date (client details)Completing and managing data entry and report compilation; and
• Maintain and constantly develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients.

Metricon will offer you:

• Work with the best residential Site Managers, Quality Assurance and WHS Officers
• Learn what BEST Customer Service is, how to manage all different types of customers all while giving them the best experience you offer
• Feel welcome from day one with an exciting team and culture where you can be yourself and love coming to work
• Be proud to work for Australia's Largest and Number 1 New Home Builder 11 Years in a Row!No two days are the same and no two customers are the same you work with so learn each and everyday on the job
• Ongoing learning and development opportunities to help build your skills and reach your potential
• Clickhome Database training through your Team LeaderBe supported by a Management Team that has a Culture Where You MatterWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities; and
• Attractive housing discounts on our award-winning homes.

The successful candidate will have:

• Experience in a customer focused role with conflict and problem management focus
• Able to read plans and knowledge of contracts an advantage or built a home before
• Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment
• Highly organised – ability to multi-task and deal with a variety of activities and people
• Highly developed interpersonal and communication skills
• Proven ability to work in a positive and professional manner in a goal orientated environment
• Intermediate Microsoft WORD EXCEL and OUTLOOK computer skills; and
• Some experience in using database systems is an added advantage.

This role requires a national police check to be undertaken by the successful candidate.