Desktop Support Technician | 12-Month Contract

Commonwealth Bank; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Commonwealth Bank is seeking a Desktop Support Technician based in Adelaide CBD to deliver hands-on technical support to end-users across a fast-paced environment.

You will troubleshoot desktop hardware/software, manage deployments and upgrades, and maintain inventory while collaborating with IT teams and providing excellent customer service. This role requires travel between locations to resolve queries and support regional sites.

Qualifications

• Recent experience in desktop support.
• Strong knowledge of desktop operating systems, such as Windows and macOS.
• Experience supporting desktop hardware and peripherals.
• Familiarity with Microsoft Office and other common business applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Flexible with working locations as this role requires travel between locations to assist with technical queries.
• Experience gained within technology support teams, Managed Service Providers (MSPs), or similar customer-facing IT environments will be highly regarded.
• A strong customer service mindset and passion for helping users.

Responsibilities

• Provide desktop support to end-users, both in-person and remotely.
• Install, configure, and troubleshoot desktop hardware and software.
• Troubleshoot and resolve desktop and peripheral issues.
• Install and maintain desktop operating systems and applications.
• Perform desktop and application upgrades as needed.
• Maintain and manage hardware inventory.
• Provide timely and effective communication to end-users and IT management.
• Collaborate with other IT teams to resolve complex issues.
• Support device lifecycle activities, including device builds, deployments, refreshes and decommissions.
• Utilise tools such as Intune and ServiceNow to manage requests and device support activities.

Skills

Desktop support

Windows OS

macOS

Desktop hardware

Office apps

Communication

Teamwork

Travel

Customer service

Tools

Intune

ServiceNow

Job description

Commonwealth Bank is seeking a Desktop Support Technician based in Adelaide CBD to deliver hands-on technical support to end-users across a fast-paced environment.

You will troubleshoot desktop hardware/software, manage deployments and upgrades, and maintain inventory while collaborating with IT teams and providing excellent customer service. This role requires travel between locations to resolve queries and support regional sites.