Desktop Support Officer -Bli Bli, Queensland, Australia

Axiom Technologies; Queensland; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

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Job summary

Axiom Technologies is seeking a capable desktop support resource to coordinate activities and provide on-site/on-call end-user assistance across the organization’s computing environment.

The role requires 3+ years of relevant experience with Windows 10/11, Intune, AD, PowerShell and Office 365, and emphasizes strong client communication and problem-solving skills. On-site work and collaboration with multiple IT groups are expected.

Qualifications

• Two or more IT qualifications listed above.
• Experience in Level 1/2 desktop support roles.
• Familiar with Windows OS and Microsoft 365 applications.

Responsibilities

• Coordinate activities across IT teams to resolve end-user issues.
• Provide on-site/on-call end-user support to ensure timely service delivery.
• Troubleshoot Windows 10/11, Intune, cloud and thick-client issues.
• Support Office apps, browsers (Edge/Chrome) and MS Teams.
• Collaborate with app owners to resolve root causes and improve performance.
• Accurately document all work through the ticketing system.

Skills

Desktop support

Intune

Cloud apps

MS Teams

Active Directory

PowerShell

Remote support

MS Office

Troubleshooting

Browser support

Group Policy

Education

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

PC/Laptop OEM Certification

Job description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate activities ranging from simple to more complex plans. This role will provide on-site/on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

Skills and Experience

• 2+ years of Experience in Level 1/2 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Support MS Teams issues including video, audio, performance
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Good Knowledge on browser support and management of Chrome and Edge via GPO.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
• Good Understanding of ITIL concept & ticketing tool.
• Accurately document all work performed through ticketing system including details.

Personal Attributes

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers
• Mobile devices

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.