Desktop Support & Field Services Specialist

Centorrino Technologies; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training & development

Discounts & benefits

IT equipment provided

Team events

Job summary

Centorrino Technologies is seeking a Desktop Support Officer to join our Field Services Team on Norfolk Island, NSW. You will resolve end-user IT issues, maintain devices, and ensure smooth operations for our customers.

We value excellent communication, a friendly demeanor, and a proactive approach to problem-solving. You’ll collaborate with vendors and colleagues to improve processes and provide reliable tech support on-site.

Qualifications

• Experience providing customer-focused tech support.
• Strong communication and troubleshooting skills.
• Willingness to learn new technologies.
• Ability to adapt to flexible schedules.

Responsibilities

• Ensure smooth day-to-day operations for customer environments.
• Build friendly relationships with end-users.
• Collaborate to improve processes and efficiency.
• Gather feedback and drive continuous service improvements.
• Document and maintain procedures.
• Own day-to-day tech issues and coordinate with third-party vendors.
• Collaborate with cross-functional teams to ensure customer success.

Job description

Centorrino Technologies is seeking a Desktop Support Officer to join our Field Services Team on Norfolk Island, NSW. You will resolve end-user IT issues, maintain devices, and ensure smooth operations for our customers.

We value excellent communication, a friendly demeanor, and a proactive approach to problem-solving. You’ll collaborate with vendors and colleagues to improve processes and provide reliable tech support on-site.