Desktop Support Engineer — Onsite & VPN Pro

Axiom Technologies; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Axiom Technologies is seeking a capable desktop support resource to coordinate activities from simple tasks to more complex plans. The role provides onsite/on-call assistance to end-users in the organization’s computing environment to ensure timely and accurate service delivery.

Responsibilities include first/second-level support for devices, OS/software installation, and asset management. Strong communication and troubleshooting skills are essential for this position.

Qualifications

• 2+ years in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is seeking a capable desktop support resource to coordinate activities from simple tasks to more complex plans. The role provides onsite/on-call assistance to end-users in the organization’s computing environment to ensure timely and accurate service delivery.

Responsibilities include first/second-level support for devices, OS/software installation, and asset management. Strong communication and troubleshooting skills are essential for this position.