Desktop Support Engineer

Morgan McKinley; Sydney; On-site; AUD 96,000 - 126,000; Full time

Benefits offered by this job

Competitive daily rate

6-month contract with potential to go

Transition to permanent

Job summary

A leading independent school in Sydney is seeking a Level 1/2 IT Support Officer to assist students, teaching staff and administrative teams with daily IT challenges. The role focuses on iPad rollout, device management, and face-to-face support in a busy school environment.

The position is a 6-month contract with strong potential to become permanent, offering hands-on exposure to Jamf, Intune, Apple devices, and Microsoft technologies in an education setting.

Qualifications

• 1/2 IT Support or Helpdesk experience
• Experience with Apple devices / iPads
• Jamf experience highly desirable
• Experience with Microsoft Intune advantageous
• Knowledge of Active Directory and/or Entra ID
• Ability to work 5 days per week on-site

Responsibilities

• Provide Level 1/2 IT support to students, teachers and administrative staff
• Deliver professional and friendly face-to-face technical support
• Troubleshoot hardware, software and user access issues
• Manage and resolve IT helpdesk tickets
• Support rollout, configuration and deployment of iPads
• Manage Apple devices using Jamf
• Manage Windows devices through Microsoft Intune
• Perform password and MFA resets and general user administration
• Manage accounts and groups through Active Directory and Entra ID
• Reimage and configure Windows laptops for redeployment
• Assist with maintaining device compliance across the school
• Provide excellent customer service and ensure a positive end-user experience

Skills

Troubleshooting

Customer service

Communication

Face-to-face IT support

Proactive

Tools

Jamf

Microsoft Intune

Active Directory/Entra ID

Job description

We are currently seeking a Level 1/2 IT Support Officer to join a leading independent school in Sydney.

This is a fantastic opportunity for a hands-on IT Support professional who enjoys working directly with users and providing a high level of customer service. You will be supporting students, teaching staff and administrative teams across a busy school environment.

The position is initially offered on a 6-month contract, with a strong possibility of transitioning into a permanent role.

About the Role

You will provide Level 1/2 technical support across the school, troubleshooting hardware, software, user access and device-related issues.

A key focus of the role will be supporting the school's iPad rollout and device management, making previous experience with Jamf highly desirable.

Key Responsibilities

• Provide Level 1/2 IT support to students, teachers and administrative staff
• Deliver professional and friendly face-to-face technical support
• Troubleshoot hardware, software and user access issues
• Manage and resolve IT helpdesk tickets
• Support the rollout, configuration and deployment of iPads
• Manage Apple devices using Jamf
• Manage Windows devices through Microsoft Intune
• Perform password and MFA resets and general user administration
• Manage accounts and groups through Active Directory and Entra ID
• Reimage and configure Windows laptops for redeployment
• Assist with maintaining device compliance across the school
• Provide excellent customer service and ensure a positive experience for end users

About You

To be successful in this role, you will have:

• Previous Level 1/2 IT Support or Helpdesk experience
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Experience providing face-to-face IT support
• Experience supporting Apple devices / iPads
• Previous Jamf experience is highly desirable
• Experience with Microsoft Intune would be advantageous
• Knowledge of Active Directory and/or Entra ID
• A proactive and hands-on approach to IT support
• The ability to work 5 days per week on-site

What's on Offer?

• $600+ super per day
• Initial 6-month contract
• Strong potential for the role to transition to permanent
• Hands-on exposure to Jamf, Intune, Apple and Microsoft technologies
• Opportunity to work in an established education environment
• A varied role combining technical support, device deployment and customer service