On-site IT Support Engineer (Level 1/2) – iPad & Jamf

Morgan McKinley; Sydney; Vor Ort; AUD 111.000 - 138.000; Vollzeit

Zusammenfassung

Leading Independent School in Sydney is seeking a Level 1/2 IT Support Officer to assist students, teaching staff and administration with timely technical help. You will troubleshoot issues, support iPad deployments, and ensure smooth operation of Apple and Windows devices on-site.

The role focuses on hands-on user support, device management with Jamf, and collaboration with school staff to maintain IT services across a busy education environment.

Qualifikationen

• Level 1/2 IT support or helpdesk experience.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Experience supporting Apple devices / iPads.
• Experience with Jamf is highly desirable; Intune experience advantageous.
• Knowledge of Active Directory and/or Entra ID.

Aufgaben

• Provide Level 1/2 IT support to students, teachers and administrative staff.
• Deliver professional and friendly face-to-face technical support.
• Troubleshoot hardware, software and user access issues.
• Manage and resolve IT helpdesk tickets.
• Support the rollout, configuration and deployment of iPads.
• Manage Apple devices using Jamf and Windows devices through Intune.
• Reimage and configure Windows laptops for redeployment.
• Assist with maintaining device compliance across the school.

Kenntnisse

Troubleshooting

Customer service

Face-to-face support

On-site work

Active Directory/Entra ID knowledge

Tools

Jamf

Microsoft Intune

Active Directory

Entra ID

Jobbeschreibung

Leading Independent School in Sydney is seeking a Level 1/2 IT Support Officer to assist students, teaching staff and administration with timely technical help. You will troubleshoot issues, support iPad deployments, and ensure smooth operation of Apple and Windows devices on-site.

The role focuses on hands-on user support, device management with Jamf, and collaboration with school staff to maintain IT services across a busy education environment.