Desktop Support Analyst

Data#3; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Data#3 is seeking a Desktop Support Analyst to join our Managed Services team in Australia. This hands-on role focuses on troubleshooting, maintaining IT equipment, and delivering high-quality user support within SLAs.

You will work closely with customers, keep them informed during resolution, and contribute to documentation and process improvements while ensuring safety and compliance across sites.

Qualifications

• 3+ years in a Desktop Analyst or related role with troubleshooting skills.
• Experience working with SLAs.
• Strong customer service skills.
• Documentation skills for procedures and report creation.
• Proven ability to work within deadlines with minimal supervision.
• Experience with Intune conditional access management.
• Experience with endpoint management (MECM/Intune).
• MAM/MDM deployment and operational management.
• M365 operational management (Exchange, SharePoint, Teams, OneDrive, AAD).

Responsibilities

• Provide responsive technical and desktop support to customers.
• Troubleshoot and resolve IT issues promptly.
• Keep customers informed throughout the resolution process.
• Identify and escalate complex issues when required.
• Maintain accurate updates in call logging systems.
• Work within contracted SLAs and deliver high service levels.
• Contribute to process improvements and technical documentation.
• Share knowledge and collaborate with the wider support team.
• Travel to remote customer sites regularly.
• Adhere to onsite health and safety requirements.

Skills

Desktop support expertise

SLA awareness

Customer service

Documentation

Deadline-driven

Intune

MECM

AV & meeting room systems

MAM/MDM deployment

M365 administration

Tools

Intune

MECM

Azure Active Directory

Exchange

SharePoint

Teams

OneDrive

Job description

Desktop Support Analyst | Managed Services

Are you a customer-focused IT support professional who enjoys solving technical problems and delivering a great user experience?

Data#3 is looking for a Desktop Support Analyst to join our Managed Services team. This is a hands-on technical support role where you'll work closely with customers to troubleshoot issues, maintain and support IT equipment, and ensure incidents and requests are resolved effectively within agreed SLAs.

What you'll do

• Provide responsive technical and desktop support to customers
• Troubleshoot and resolve IT issues in a timely and effective manner
• Keep customers informed throughout the resolution process
• Identify and elevate more complex technical issues when required
• Maintain accurate and meaningful updates within call logging systems
• Work within contracted SLAs and deliver a high standard of customer service
• Contribute to process improvements, procedures and technical documentation
• Share knowledge and collaborate with the wider support team
• Travel to remote customer sites on a regular basis
• Maintain required safety training and adhere to onsite health and safety requirements.

You'll bring

• A minimum of 3 years' experience in a Desktop Analyst or related role with proven troubleshooting skills in a desktop support role
• Experience working with SLA's
• Highly developed customer service skills
• Developed documentation skills for procedure updates and report creation
• Proven ability to work within deadlines with minimum supervision
• Intune conditional access management
• Endpoint Management for policies, enrolment and configurations
• AV & meeting room system support
• Windows 10/11 build and full management via Intune / MECM
• Desktop Application packaging and deployment through MECM or Intune Policies
• Fleet Management (laptops, mobiles, iPads, and desktops)
• MAM / MDM deployment and operational management
• M365 Operational management - Exchange, Endpoint, SharePoint, Teams, OneDrive, and Azure Active Directory.

Data#3 is ASX200 listed and reported gross sales of $3.4 billion in FY26. Headquartered in Brisbane we have approximately 1,400 employees across 12 locations in Australia and Fiji. We have been voted HRD's Employer of Choice for the last 11 years and named Top 10 for Australia's Best Workplaces in Technology by Great Place To Work in 2026.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application. Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

If you're looking to build your technical support career in a collaborative environment where customer experience, teamwork and continuous improvement matter, this could be a great next step.