Desktop Support Analyst

Data#3 Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Data#3 Limited is seeking a Desktop Support Analyst to join our Managed Services team in Sydney. You’ll provide hands-on technical support, troubleshoot issues, manage and support IT equipment, and ensure incidents are resolved within SLAs, delivering a high standard of customer service.

You will work with Intune, MECM, M365, and Azure AD to deploy policies, manage devices, and support AV/meeting room systems. The role requires 3+ years of desktop experience and a customer-focused approach.

Qualifications

• 3+ years’ experience in a Desktop Analyst or related role with proven troubleshooting skills in a desktop support role
• Experience working with SLAs
• Developed customer service skills and strong documentation abilities
• Able to work to deadlines with minimal supervision
• Experience with Intune conditional access management and endpoint management
• Knowledge of Windows 10/11 and deployment via MECM or Intune
• Experience with fleet management of devices including laptops, mobiles, iPads and desktops
• Experience with M365 administration (Exchange, SharePoint, Teams, OneDrive) and Azure AD

Responsibilities

• Provide responsive technical and desktop support to customers
• Troubleshoot and resolve IT issues in a timely and effective manner
• Keep customers informed throughout the resolution process
• Identify and escalate more complex technical issues when required
• Maintain accurate updates within call logging systems
• Work within contracted SLAs and deliver high-quality customer service
• Contribute to process improvements and technical documentation
• Share knowledge and collaborate with the wider support team
• Travel to remote customer sites regularly
• Maintain required safety training and adhere to onsite health and safety requirements

Skills

Customer service

Problem solving

Communication

Documentation

Time management

Tools

Intune

MECM

Endpoint Management

AV systems

MS 365 / M365

Azure Active Directory

Job description

Desktop Support Analyst | Managed Services

Are you a customer-focused IT support professional who enjoys solving technical problems and delivering a great user experience?

Data#3 is looking for a Desktop Support Analyst to join our Managed Services team. This is a hands-on technical support role where you’ll work closely with customers to troubleshoot issues, maintain and support IT equipment, and ensure incidents and requests are resolved effectively within agreed SLAs.

What you’ll do

• Provide responsive technical and desktop support to customers
• Troubleshoot and resolve IT issues in a timely and effective manner
• Keep customers informed throughout the resolution process
• Identify and escape more complex technical issues when required
• Maintain accurate and meaningful updates within call logging systems
• Work within contracted SLAs and deliver a high standard of customer service
• Contribute to process improvements, procedures and technical documentation
• Share knowledge and collaborate with the wider support team
• Travel to remote customer sites on a regular basis
• Maintain required safety training and adhere to onsite health and safety requirements.

You’ll bring:

• A minimum of 3 years’ experience in a Desktop Analyst or related role with proven troubleshooting skills in a desktop support role
• Experience working with SLA's
• Highly developed customer service skills
• Developed documentation skills for procedure updates and report creation
• Proven ability to work within deadlines with minimum supervision
• Intune conditional access management
• Endpoint Management for policies, enrolment and configurations
• AV & meeting room system support
• Windows 10/11 build and full management via Intune / MECM
• Desktop Application packaging and deployment through MECM or Intune Policies
• Fleet Management (laptops, mobiles, iPads, and desktops)
• MAM / MDM deployment and operational management
• M365 Operational management - Exchange, Endpoint, SharePoint, Teams, OneDrive, and Azure Active Directory.

Data#3 is ASX200 listed and reported gross sales of $3.4 billion in FY26. Headquartered in Brisbane we have approximately 1,400 employees across 12 locations in Australia and Fiji. We have been voted HRD’s Employer of Choice for the last 11 years and named Top 10 for Australia’s Best Workplaces in Technology by Great Place To Work® in 2026.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application. Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

If you’re looking to build your technical support career in a collaborative environment where customer experience, teamwork and continuous improvement matter, this could be a great next step.